Service Area Leader Telecom and Output Services
Volvo Business Services AB / Datajobb / Göteborg
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Corporate Process & IT governs the overall Process and IT efficiency within the Group. The function drives the usage of common processes, common IT systems and IT infrastructures.
Infrastructure & Onsite Services
Infrastructure & Onsite Services (IOS) is the unit in charge of all Volvo Group IT infrastructure and onsite services. As the majority of this services would be delivered by a partner, the mission will focus at governing and controlling this partner, as well as managing the remaining IT infrastructure delivery teams in Volvo.
End User & Core Services
The mission of End User & Core Services, part of Infrastructure & Onsite Services (IOS), is to Develop and Govern the Services within End User and Network/Core while ensuring their delivery and usage. By that, we contribute to Volvo Group competitiveness by delivering standardized and fit for purpose infrastructure services, maintaining a balance between time to market, cost and quality. As majority of this services are delivered by a partner, the mission is focused at governing and controlling this partner.
We are now looking for a Service Area Leader for Telecom and Output Services
In this role you will be reporting to the Director Workplace & Collaboration Services and work in close collaboration with mainly our outsourcing partner and Volvo Group CyberSecurity department. You will also be working with third party suppliers and be responsible for underpinning Contracts. You will give input to and participate in negotiations regarding contract renewals together with purchasing. The services in the area are:
Telecom (around 79 000 subscriptions)
Personal Telephony
Functional Telephony
Contact Center
Output (around 12 000 printers)
Client Print
Application Print
Follow Me Print
Managed Print Service
Role mission & context
Your mission is to define Volvo strategic direction and related roadmaps in the scope of the service area, and steer developments projects and transformations accordingly.
You manage the strategy and planning for the services and therefore you are strongly connected to both Volvo stakeholders, the infrastructure partner and other suppliers of the area.
You will work closely with other IOS infrastructure teams and also other Volvo Group IT units such as Solution Delivery units, CIO Office and Center Of Excellence
Key responsibilities
Manage the lifecycle of the portfolio of services in the service area. Define and manage the lifecycle of services catalogue, which defines what services shall be available for Volvo Group, including directly managed licenses
Define the strategic direction, Long Term Plan and roadmap for the sub-portfolio based on business requirements and technical requirements
Validate business requirements against Long Term Plan and applicable budget frames
Define service area KPI:s, PI:s and metrics, and specify service level targets for the services in the service area
Steer service development and deployment projects of IT services across Volvo Group
Manage innovation related to the service area
Be responsible for and drive governance processes, forums and ways of working for the service area
Drive the dialog with IT strategic suppliers
Required competencies and experience
Very strong competence and long experience from the end user services area
Service oriented mindset and business mindset
Experience of managing enterprise-level infrastructure services
A strong personality and communicator being able to manage a large number of different stakeholders
Strong English written and oral communication skills, and the ability to effectively communicate with technical and non-technical audiences
Ability to meet the agreed targets, deadlines and goals without direct, day-to-day supervision
Ability to work in an international team with colleagues that have diverse cultural backgrounds
Ability to quickly comprehend the capabilities of new technologies
Experience in managing relationship and negotiations with IT supplier(s)
We can offer
You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally. You will work in close collaboration with various stakeholders inside as well as outside the Volvo Group.
At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality etc.
For further information please contact:
Henrik Wallin, Director Workplace & Collaboration Services, phone: +46 728 62 31 39
Maria Börjesson, HR Business Partner, phone +46 31 3221030
Union representatives:
Akademikerna - Therese Koggdal, +46 470 387855
Unionen - Jonas Ljungdahl, +46 31 3224985
Ledarna - Peter Svensson, +46 739 022687
Publiceringsdatum2021-01-11Så ansöker duSista dag att ansöka är 2021-01-29
Klicka på denna länk för att göra din ansökanFöretagVolvo Business Services AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Business Services AB (org.nr 556029-5197)
405 08 GÖTEBORG
Arbetsplats Volvo Group
Jobbnummer 5517666
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