Service and Setup officer to Deutsche Bank
SW / Butikssäljarjobb / Stockholm
2017-07-05
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Global Transaction Banking is growing its business considerably in the Nordics due to strong sales performance and an uptake in client activity across the four Nordic countries. We are offering the full range of Transaction Banking Services, end-to-end implementations, maintenance as well as Service for our clients.
Due to a restructuring of the team, we are now offering the successful candidate an opportunity to join us in our franchise to provide setup support to the Nordic lead implementation managers and also cover daily support for clients on the platform.
Purpose of Role
Service clients by answering questions via telephone and e-mail directly from clients or from Front office colleagues and internally initiate activities following from client requests. This role also includes new and existing clients' set up of products.?
Responsibilities
Service Skillset
Handle service questions, client issues, complaints and enquiries directly from client (all products) or Front office, functions as first point of contact for clients.
Maintain accurate and complete records of communications with clients for audit and compliance requirements
Identify and analyze recurring issues to signal points of improvement for products, procedures and processes
Provide basic information on DB's Client Access channels
Show ownership of requests received
Be accountable end-to-end for requests initiated by own team and to coordinate these requests within the organization
Be responsible for execution of own activities within end-to-end process
Setup Skillset
Support gathering of documentation required to perform Know your Customer (KYC) and New Client Adoptions (NCA)
Prepare and send out product documentation to be signed by the client
Collect documentation from the client and verify information received
Perform product set ups and maintenance of implemented products as required
Be accountable end-to-end for requests initiated by own team (coordination within organization)
Be responsible for execution of own activities within end-to-end process.
Level descriptors
Developed business sense in order to understand business priorities, recognize possible leads and proactively communicate these to Front office.
Knowledge of payment mechanisms and market developments
Willingness to reach out and develop the knowledge of the Deutsche Bank organization
Independent working ability and makes decisions related to own work
Good knowledge of compliance and duty of care
Focus on continued improvement
Ownership of service/standard set up requests until closure/feedback to client
Service specific
Able to work with Core systems independently in order to find information in these systems
Developed level of knowledge on broad Corporate Cash Management (CCM) product range and recurring service request, client issues, complaints and enquiries
Setup specific
Developed knowledge on KYC/NCA??
Developed set up knowledge of products and services.
Knowledge of Core Systems
In daily business the team leader will determine how much capacity of the service and setup skills is needed to handle the inflow of work.
Education, knowledge and working experience
Bachelor degree in Economics, IT, Business administration or Marketing
3 years' experience of working in Banking or Treasury administration
Preferably fluent in Scandinavian languages and English
Experience in having client facing contacts
Personal competences
Strong client focus, service minded
Willing to take ownership
Strong interpersonal and communication skills
Accurate, first time right attitude
Responsible
Calm under pressure
Proactive (act on repetitive questions)
Decisive and problem-solving skills
High attention to quality
Continuous improvement capabilities/mindset
SW är ett nischat bolag, specialiserade på rekrytering och konsultverksamhet inom tjänstemannasektorn. Vårt engagemang definieras av kreativitet, nyfikenhet och ett mänskligt fokus. Våra tjänster och våra kunder finns inom ekonomi/finans, kundservice, kontor/administration, HR, försäljning/marknad, IT och teknik.
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http://www.sw.se/) och gilla oss på Facebook (
http://www.facebook.com/StudentWorkers)!Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2017-07-05Ersättning Lön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2017-12-22
Klicka på denna länk för att göra din ansökanKontaktAlexandra Koblet Olsson Mob: 076 647 16 44
FöretagSW
AdressSW
Humlegårdsgatan 20
10391 Stockholm
KontorsadressHumlegårdsgatan 20, Stockholm
Jobbnummer 3591628
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