Service and Repair Coordinator to Tobii

Experis IT / Supportteknikerjobb / Stockholm
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Experis IT erbjuder kompetensförsörjning av chefer och specialister inom IT via konsultverksamhet, rekrytering och projektlösningar. Genom att kombinera vår branscherfarenhet med vår kunskap om människans potential får vi såväl individer som verksamheter att växa och utvecklas. Experis IT finns på ett 30-tal orter i Sverige och i mer än 50 länder världen över.

We are looking for Service and repair coordinators. The position is as a consultant with opportunities for employment at the company.
Eye tracking by Tobii Technology has revolutionized research in many fields and enabled communication for thousands of people with special needs. Tobii offers world-leading eye tracking and eye control for research, communication and industrial integration

General work description
The Service & Repair Coordinator role is used to have an appointed person within the Tech Support & Repair organization that has a primary focus to ensure repair quality and priorities and lead times for Tobii devices going through the Repair or replacement process. The role is also to be the team lead for the Service Technicians in the team managing the allocation of resources and ensuring tools and processes are adequate for an efficient workflow.

Knowledge and skills
• Deep technical understanding of computers
• Knowledge of IPC-A-610 or equivalent acceptance standard for surface mount electronic assemblies
• Experience of visual inspection and test on electronic assemblies
• Experience from service or repair work within high tech products
• Good understanding of the Tobii products Warranty policies
• Good understanding of the Warehousing process
• Understanding of the repair and replacement type cases in the Case Management process and the Salesforce implementation of it in order to perform follow-up from start to finish of these case types.
• Very good English is important for this position

Software requirements
• CRM salesforce
• Good understanding and knowledge of the ERP system Visma

Talents
• Service minded and customer oriented
• Thorough and organized
• Leadership skills
• Positive and socially talented as there are many communication aspects in the role
• Not afraid to dive into details and also work as part of the team repairing units when the workload demands it

Information about applying
To apply registers your CV at: www.experis.se. If you have any questions feel free to contact Alexander Tonelli on e-mail: alexander.tonelli@se.experis.com .

Publiceringsdatum
2012-05-25

Arbetstider och omfattning
Enligt överenskommelse

Ersättning
Enligt överenskommelse

Så ansöker du
Sista dag att ansöka är 2012-06-25
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Kontakt
Alexander Tonelli, 08-50895437

Företag
Experis IT

Adress
Experis IT
BOX 1125
11181 Stockholm

Jobbnummer
1254024

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