Service Analyst
Trygg-Hansa / Datajobb / Malmö
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hela Sverige We are on the digitalization journey and are seeking for a Service Analyst with focus supervision of stability and reliability within the IT services/solutions and monitor the health status of the IT landscape. You provide recommendation and trend analysis to assist in assist in service lifecycle management from planning, through developing and releasing, to support, operations, measurement, reporting, and continual improvement planning.
Main Responsibilities
• Track, analyzes and reports on Service/Solution stability and reliability, usage and other operational analytics
• Analyze and report on Service/Solutions health state in relation to agreed OLA/SLA
• Provide and report on remediation activities in relation to Service/Solution health state.
• Ensure fluent and instant communication to stakeholder regarding the Service /Solutions health status.
• Aligns with the service owners in releasing new services to maintain service performance
• Participation in on-duty agreement.
Required skills:
• Three (3) plus years of experience with ITIL oriented (operational or service management)
• Virtualization and cloud concepts, processes and standards, such as virtual datacenters and dynamic resource Scheduling.
• Strong experience from large scale IT (Infrastructure and software engineering)
• Strong verbal and written communication skills, cooperation and coordination skills across internal and external organizations. You actively look for ways to improve process efficiencies and effectiveness.
• Willingness to travel and ability to work autonomously.
• Contribute technical expertise to content creation and new initiatives.
• A great listener, you're not afraid to look at things from different angles and accept there's something new for you to learn or consider.
Competences:
• Fluent in English (written and spoken)
• Strong insight into Cloud paradigm and DevOps (agile)
• Sharp problem-solving skills as well as analytical skills
• Bachelor's degree in computer science or similar.
• Communication skills, Trust and integrity
• Insight into proactively find and resolve small issues before they become major events
• Insight into Capacity and Performance Management as well as Tuning.
• System management concepts, processes and standards
• Script languages - JS, bash, perl, etc.
As a person you are highly independent with an ambition to always seek a better solution and striving to be ahead on the new trends. You also have strong interpersonal skills and a structured approach to your tasks.
The role is Nordic, based in Malmö, travelling will be required.
Application
Applications are made by following the link below. Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase. For further information about the role, please contact Head of Availability Service Johan Henriksson, tel. +46701682590, alternatively Director of Technology Platforms Camilla Gladh, tel. +46701682120.
Union contacts
Forena: Elisabeth Sandblom, 070-168 36 68
SACO: Lena Darin, 070-168 28 44
RSA is one of the world's largest general insurance companies (top 6) with 20 million customers and 24.000 employees world-wide.
Our objective is to run general insurance businesses, with strong market positions, that deliver sustainable profitable performance. We provide insurance products and services in over 130 countries and have operations in more than 33 countries.
In northern Europe our business is managed through RSA Scandinavia, with strong local businesses and brands in Codan (Denmark), Trygg-Hansa (Sweden) and Codan Forsikring (Norway).
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2019-03-19ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2019-04-30
Klicka på denna länk för att göra din ansökanKontaktCamilla Gladh
camilla.gladh@trygghansa.se +46701682120
FöretagTrygg-Hansa
AdressTrygg-Hansa
Östergatan 35
21122 Malmö
KontorsadressÖstergatan 35, Malmö
Jobbnummer 4678026
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