Service Account Manager
Randstad AB / Säljarjobb / Eskilstuna
2023-05-02
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Do you have a technical background, good commercial/business understanding and preferably experience with distribution/logistics?
Are you passionate about collaborating with large organizations and maintaining long-term partnerships?
Do you want to be part of an ambitious and customer-oriented team?
As a Service Account Manager (SAM) in Customer Services at SSI Schaefer, you will collaborate with the customers regarding operations and optimization/development of automated storage solutions on the hardware and software side. You are the company's person on the outside and ensure to build and maintain relationships with customers. Together with the customers and your colleagues, you ensure that the solutions support customer business now and in the future. You are a part of a larger team that covers the Northern Europe region.
The role mostly travels around to our customers but can with advantage be based at Coops new automated warehouse in Eskilstuna.
At SSI Schaefer we use the latest technology in logistics solutions, robots and automations when we together with Coop build this workplace entirely according to our vision think tomorrow.
SSI Schaefer is an international group, and you will have a large contact surface both internally and externally.
Please apply at
www.randstad.se, no later than 2023-05-22 If you have questions, please contact
kajsa.bjorkman@randstad.se,
asa.malmqvist@randstad.seFor us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.
Responsibilities
As a Service Account Manager (SAM) in Customer Services, you will collaborate with the customers regarding operations and optimization/development of automated storage solutions on the hardware and software side. You are the company's person on the outside and ensure to build and maintain relationships with customers. Together with the customers and your colleagues, you ensure that the solutions support customer business now and in the future. You are part of a larger team that covers the Northern Europe region.
In the position of SAM, you have, among other things, responsibility for:
To ensure fulfillment of contractual obligations - i.e. that the customer receives the agreed services and in the agreed quality.
Regular meetings with relevant stakeholders at customers and internally in SSI to ensure the above. Depending on need can the frequency of meetings go from daily, weekly, monthly to half-yearly. Most often, status meetings are held on a weekly and monthly basis. The meetings takes place as a mixture of on-site and remote - depending on current needs.
The commercial responsibility for your customers. It includes i.a. approval of offers and contracts in collaboration with the rest of the organization.
Ongoing advice/sparring on services, adaptations, improvements, maintenance and service solutions that match customers' current and future needs.
To develop long-term relationships/partnerships and collaboration with customers and manage/develop the customer portfolio.
To keep informed about your customers, the market and actively share it with the other internal and external stakeholders.
Maintenance of master data in relevant systems.
SSI Schaefer is an international group, and you will have a large contact surface both internally and externally.
Qualifications
To be successful in the role we see that you have:
A relevant technical and commercial background
Preferably training such as machinist, engineer or technician with mercantile superstructure.
You have experience with technical servicing and sales.
Experience in operation and realization of larger intralogistics systems/projects.
General knowledge of IT systems in general, preferably WMS/MFS/PLC/Visualisation and the interaction with ERP/Host systems.
Knowledge of industries such as pharma, retail, production and e-commerce.
Experience in developing customers' business through good business and process understanding.
Knowledge of CRM (preferably Salesforce), ERP (preferably AX/365) at user level, as well as MS Office.
Fluent speaking and writing in both Swedish and English
It is an advantage if you have good skills in the Nordic languages
It is a prerequisite that you can work independently (but are a team player), are serious and have a good sense of the situation. You inspire confidence and good at communicating both internally and externally. It is important that you focus on quality and work in a structured way. You possess a good one dose of humor and have a good drive as well as ambitions/wishes to learn new things and develop yourself. SSI Schaefer has a large product portfolio that continuously developed.
About the company
SSI Schaefer works with all phases in the planning and realization of fully automatic and manual storage and logistics systems throughout the world. SSI's own standard WMS Wamas controls these solutions. Solutions are designed, developed and produced for e.g. warehouses, industry and workshops. It includes i.a. manual and automated solutions for storage, picking and sorting, solutions within conveyor systems as well as technologies for waste management and recycling.
With our own broad product portfolio of everything from manual to automated solutions, IT and software, we shape the future of intralogistis. Think Tomorrow. To think long-term and beyond the obvious, to be a long-term partner for customers and employees- these are the qualities that embody our company's DNA.
Ersättning Monthly
Så ansöker du Sista dag att ansöka är 2023-05-22
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "201434324".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Randstad AB (org.nr 556242-1718)
Arbetsplats Randstad
Kontakt Åsa Malmqvist
asa.malmqvist@randstad.se Jobbnummer 7717879
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