Senior Support Engineer (Developer)
Dfind AB / Supportteknikerjobb / Göteborg
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hela Sverige TIBCO Spotfire, a product group of TIBCO Software Inc., is a leading provider of enterprise analytics software for next generation business intelligence. TIBCO Spotfire products offer a visual and interactive experience that helps professionals quickly discover new and actionable insights in information. Distinguished by its speed to insight and adaptability to specific business challenges, Spotfire rapidly reveals unseen threats and new opportunities, creating significant economic value for customers.
The Global Support organization at TIBCO provides technical Product Support services to our customers. As a member of this world wide team, you will help trouble shoot, debug and solve problems that may arise during the use and implementation of complex solutions by external and internal customers using our products.
The Support Engineer will be responsible for solving support cases involving the TIBCO Spotfire and S+ products of the Spotfire product line. The job also includes helping partners and customers with integration and custom development issues based on the public APIs.
Responsibilities
• Provide phone/email/WebEx consultation to help debug problems
• Understand the problem reported by the customer and reproduce it locally in the support lab
• Document customer issues and their solutions accurately and completely in the support call tracking system
• Report product defects in the defect tracking system
• Investigate and provide workarounds as applicable
• Collaborate with other teams within Support, Professional Services, Engineering as required
• Manage workload efficiently while being able to resolve time-critical situations professionally
• Learn the technologies required for supporting the products
• Create Knowledge Base articles (FAQ/Solutions)
Technical Skills and Qualifications
• BSc degree in Software Engineering, Computer Sciences, Engineering, Mathematics/Statistics or equivalent
• 3+ years of experience in web-standards ? TCP/IP, HTTP, XML, AJAX, .NET, Web Services, SOAP, APIs,
• 3+ years of programming experience ? C# required, Java and JavaScript desired
• 1+ years experience working with/on RDBMS (e.g. Oracle, Sybase, SQL Server, DB2) and ability to design DB schemas and interface with it using ODBC/JDBC
• Experience with S-PLUS and/or R as well as a basic knowledge of Statistics is desired.
• Demonstrated post graduate relevant experience in a software technical position
• Strong knowledge of custom application design, development and implementation
• Strong analytical, logical reasoning, problem solving skills
• Excellent verbal and written communication skills
• Strong customer orientated attitude
• Comfortable with a high-volume workload with the ability to multi-task and prioritise
• Passion for learning new technologies
• Proven capability to own, drive and take responsibility
• Ability to work in an international multi site environment
• Fluency in English required ? Swedish desired
Your Application
Please register your CV and personal letter at
http://intl-tibcosoftware.icims.com/jobs/3231/job , where you describe why you are the right candidat for this position with TIBCO. If you have any questions regarding this position please call Kerstin Stener, recruitment specialist at Dfind, +46 733 57 36 11 or email:
kerstin.stener@dfind.se .
Please send us your application as soon as possible, no later than October 3, 2010.
Publiceringsdatum2010-09-06Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duAnsökan kan tyvärr inte göras via e-post.
FöretagDFIND AB
AdressDFIND AB
Östra Hamngatan 23
41110 GÖTEBORG
KontorsadressÖstra Hamngatan 23
GÖTEBORG
Jobbnummer 725848
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