Senior Support Engineer
United Consultants Group Ucg AB / Datajobb / Stockholm
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hela Sverige UCG/ Radio Support is a consulting company specialized in support to the telecom and electronics industry. Mostly in the design/verification and test/industrializing areas. We have an office at Kista in northern Stockholm but are operating all over Sweden.
On account of our customer we are looking for a Senior Support Engineer
Qualifications:
OSE Experience
3-5 years of relevant development experience
Responsibilities:
• Work according to support process - IDA006944
• Provide answers to questions in support cases from customers with valid support
agreement with in stipulated time
• Analysis of incoming reports
• Reproduce software errors, if possible
• Pinpoint the cause of the error, if possible
• Create CR with accurate info for bug correction
• Hand over responsibility of the CR to development team and create & maintain a living dialogue
with the person responsible to solve the CR
• Update the customer of the due date of the support case and the progress of the correction
• Ensure that valid tests records are available for correction made
• Delivery of debuglibs, patches and fixes to customer
• Status reporting to customers
• Onsite support at customer site
• Report deviation of promised due date to customer and rapid updates of new estimated due dates
• Suggest areas of improvement for tools, processes and other related topics
• Be the driving mechanism, from input to output, of a support case.
• Ensure that delivered items to customer fulfils their needs and drive for setting case to a resolved state.
To achieve a more even gender distribution among our consultants we are positive to female applicants.
We would like applicants to submit a detailed CV in Word-format.
We also invite persons operating their own companies to apply.
We decline approaches from recruiters and other sales persons.
Publiceringsdatum2008-08-14Arbetstider och omfattningVisstidsanställning 6 månader eller längre
Deltid
6 månader med möjlighet till förlängning
ErsättningFast lön
Månadslön
Så ansöker duAnge följande referens när du ansöker: 808144
Ansökan kan skickas till e-postadress:
asa@ucg.seFöretagUNITED CONSULTANTS GROUP UCG AB
AdressUNITED CONSULTANTS GROUP UCG AB
ENKÖPINGSVÄGEN 14
17579 JÄRFÄLLA
KontorsadressENKÖPINGSVÄGEN 14
JÄRFÄLLA
KontaktuppgifterTelefonnummer: 08-7605059
Jobbnummer 287071
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