Senior Manager Customer Development and Operations, WirelessCar
Volvo Group / Maskiningenjörsjobb / Göteborg
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We are driving the development of connected car services together with an increasing list of customer brands like Mercedes, Volvo Cars and Jaguar Land Rover. With our unique leading position, long automotive experience, increasing demand and highly attractive global offer we are in a very good position to realize our mission - but we need to grow fast.
The Delivery function within WirelessCar is accountable for the development, delivery and operation of the complete customer and platform offering. This includes customer solutions, services and common platform solutions/services for both one-time and run-time.
We are now looking for a Senior Manager for the Customer Development and Operations department within the Delivery function.
Role mission & context
As Senior Manager Customer Development and Operations you will be the Line Manager for the department's Group Managers as well as be accountable for one or several customer deliveries with responsibility for the customer's whole life-cycle.
The Customer Development and Operations department hosts development and operations teams for all customer deliveries. Today the department consists of three groups and in total approximately 160 people with a mix of both employees and consultants. Since WirelessCar is continuously growing its business we expect this department to increase with at least 20-30% per year during the coming years.
As Customer Program Manager you will be responsible to ensure that the customer solution works according to business agreements for programs up to the size of 100+ MSEK and you will be an active and integral part of the daily work to constantly ensure good customer contact and life cycle management of the delivered services.
You will be part of the Delivery management team and report to the CTO of WirelessCar.
Key responsibilities
Department Manager for Customer Development and Operations*Responsible to ensure that WirelessCar is an attractive employer that develop the right skill set needed
• Develop and maintain good relations with partners and suppliers
• Responsible for leading the department's management team
• Recruit, coach and encourage employees to help them reach their objectives
• Salary setting and recognition within company guidelines
• Responsible for financial result of the department
Program Manager for one or several customer deliveries; including*Ensure overall quality and performance according to agreed SLA
• Responsible for new development, roll-out and enhancement projects
• Pro-actively propose extensions to the customer business
• Establish and maintain strong relationship with customer stakeholders
• Develop and lead the customer program leadership team
• Accountable for the total cost in dialogue with the account manager
• Jointly responsible for actively developing the customer business in close cooperation with the Account Manager
In return we offer
You get an opportunity to work with highly skilled colleagues in an exciting, global environment which provides a big opportunity to develop both professionally and personally. You will work in close collaboration with your customers and delivering cutting edge solutions and services which drive profitability and growth objectives based on connected services.
For further information about the position, please contact:
Niklas Florén, CTO, +46 (0)76-5537143
Wanted Profile
The Senior Manager needs to have the ability to work under demanding and changing conditions. As person you are innovative with a strong delivery focus and a business oriented attitude. You enjoy teamwork, contribute with team spirit and you like taking responsibility. You also have a strong interest in developing your personnel and building effective teams.
Required Competencies
• A university degree in engineering or computer science or similar knowledge obtained in other ways
• Documented leadership competence and previous experience as Line Manager
• Experience from software engineering and agile development
• Experience from service operation and process development
• Significant experience from advanced recruitments and people management
• A global and agile mindset with strong customer focus
• Ability to inspire, develop and motivate individuals and teams
• Have capacity to execute against set targets and a "can do" attitude
• Ability to establish and maintain good relations with your internal and external partners
• Customer business knowledge - build, develop, and grow any business relationships
• Good planning skills
• Fluent in English - both written and spoken
Experience from the automotive industry and especially from automotive connectivity will be regarded as very positive.
We drive the automotive industry beyond connectivity, into the future - today. With the ambition to bring the automotive industry beyond connectivity and into the connected society, WirelessCar is the world 's leading innovator of Connected Vehicle Services. Founded in 1999, WirelessCar has continuously built on its heritage and knowledge, and is today a highly recognized and award winning company, connecting over two million vehicles in more than 65 countries for brands like Mercedes, Volvo and Jaguar Land Rover.
As owned by Volvo Group AB, WirelessCar operates globally, with offices in Sweden, North America and China. Our around 300 dedicated and highly skilled staff are committed to deliver world class services that exceed customer expectations and needs, bringing our partners and customers into the future of connected services.
Publiceringsdatum2018-05-29Så ansöker duSista dag att ansöka är 2018-06-15
Klicka på denna länk för att göra din ansökanFöretagVolvo Group
AdressVolvo Group
•
40508 Göteborg
Kontorsadress•
Jobbnummer 4174620
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