Senior Genesys Cloud Consultants
bytespoke AB / Datajobb / Stockholm
2025-09-24
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Solna,
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hela Sverige Visa alla jobb hos bytespoke AB i Stockholm We are looking for Senior Genesys Cloud Consultants to join our team and drive high-impact customer engagement solutions across Europe.
Key Responsibilities:
Design, implement, and optimize Genesys Cloud CX solutions.
Lead discovery workshops, gather business requirements, and translate them into technical designs.
Configure call flows, routing strategies, IVR, and integrations.
Provide technical leadership, mentoring, and guidance to junior team members.
Collaborate with cross-functional teams to ensure high-quality delivery.
Stay updated on Genesys Cloud best practices and new features.
What We're Looking For:
7+ years of experience in Genesys technologies (Cloud CX mandatory, Engage is a plus).
Strong expertise in routing, IVR, integrations, APIs, and contact center solutions.
Experience in multi-region deployment and cloud environments.
Solid understanding of customer journey design, workforce engagement, and reporting.
Excellent communication skills in English (Swedish/German is a plus).
EU work authorization.
Location: Sweden, Stockholm
Experience: 7+ years
Så ansöker du Sista dag att ansöka är 2025-10-24
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare bytespoke AB (org.nr 559432-3817),
https://portal.bytespoke.com/jobs/bytespoke_ab/-genesys-cloud-consultant Sorögatan 101 Lgh 1301 (
visa karta)
164 47 KISTA
Jobbnummer 9523692