Senior End to End Capability Service Manager
AstraZeneca AB / Datajobb / Göteborg
2018-07-17
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hela Sverige An exciting opportunity to run and transform a critical business service across AstraZeneca's global footprint.
The role
The Senior End to End Capability Service Manager is accountable for the provision of excellent IT service to the business. The role is responsible for management of the service portfolio, roadmap and all service activities. As the Capability Service Manager, the successful candidate will be responsible for improving existing services and ensuring that new services are developed and implemented in line with business requirements. The role will work collaboratively across multiple global teams of business stakeholders, developers, partners, offshore service teams and vendors in order to successfully deliver continuous innovation and value.
The role reports into the Service Lead, along with eight other Capability Service Managers, covering a range of business portfolios and technologies.
Responsibility:
Delivery of end to end user experience and satisfaction.
Management of Total Cost of Ownership (TCO).
Management of Service Enhancement Requests
Capacity planning and management; taking account of business growth and changes.
Application risk management, along with communicating and agreeing the aggregated risk position with the IT Capability Lead and business sponsor.
Matrix management of multiple offshore Operational Service Managers across functions; to ensure services are delivered and continually improved to the expected levels.
Execution of application decommission (BC, execution and benefits realisation) including where appropriate the removal of service components.
Transition and design of new services through projects and BAU.
Act as escalation point for key service support processes, including Incident Management, Problem Management and Change Management.
Management of relationships and communications with senior stakeholders.
Service performance reporting within IT and the business; including SLA and metrics.
Manage compliance with GxP/SoX to ensure control frameworks and testing are in place and AstraZeneca remains compliant.
Manage relationships with internal and external suppliers, serving as the main contractual lead representing AZ to external supplier organizations.
Continually review and drive supplier performance, ensuring contracts are fit for purpose.
Negotiation and agreement of licensing deals, where appropriate using SMEs within IT and Procurement for support.
Maintain and apply knowledge of application technologies and industry trends/changes external to AstraZeneca.
The profile
A drive and passion for improving the service experience for end-users and achieving excellence in IT operations is key to the role. Candidates will be self-starters with strong organisational skills, expertise in ITIL service management and people management. A successful candidate in this role will join a team of consummate IT professionals in delivering continuous enhancement and innovation through existing service management processes. This candidate will have the opportunity to demonstrate leadership in maturing the service model and processes and through looking for ways to drive efficiency and quality from existing on-shore and off-shore IT resources. The first 6-12 months in the role will be focused on facilitating the implementation of service improvements and capabilities supporting AstraZeneca's shift to customer centric IT service delivery. Candidates should expect a team-oriented, exciting, challenging, and fast-paced environment.
Skills:
Degree level education.
ITIL v3 Foundation.
Hands-on experience delivering support within an application management team.
Matrix management of offshore application support teams.
Strong written and verbal communications skills.
Interested
Questions about the position is answered by recruitment consultant Mikaela Jahreskog +46 702 487241
mikaela.jahreskog@sigma.se or recruitment consultant Patrik Jensen, +46702375734,
patrik.jensen@sigma.se Welcome with your application at
www.sigmarecruit.se/jobb . Selection and interviews will be held continuously, please apply today!
About AstraZeneca
AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies. At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration. Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2018-07-17ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2018-08-20
Klicka på denna länk för att göra din ansökanKontaktMikaela Jahreskog +46 702487241
FöretagAstraZeneca AB
AdressAstraZeneca AB
Valhallavägen 117 G
11531 Stockholm
KontorsadressValhallavägen 117 G
Jobbnummer 4257325
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