Senior CSM Mid-market
Detectify AB / Säljarjobb / Stockholm
2024-09-25
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hela Sverige Visa alla jobb hos Detectify AB i Stockholm The Sales Team
Our Sales organization is organized in sales pods, consisting of team members with cross functional roles and competencies such as SDRs, AEs, SEs and CSMs/AMs. Each pod focuses on a certain market segment such as Mid-market or Enterprise. We work with a wide range of customers from various industries.
What you'll get to do
As a senior CSM you will be responsible for a portfolio of Mid-market accounts and its financial performance. This means you will own the customer journey from onboarding through renewal and upsell of their account. You will act as the voice of the customer as we develop new features and products that will delight our global customer base. In addition this role will work to contribute to making sure we have state of the art ways CSM processes and help to spread these best practices across the sales organizations. Some of your tasks will include:
- Build strong relationships with customers and proactively serve as a strategic advisor, demonstrating how Detectify can support their business goals.
- Proactively identify upsell/expansion opportunities and in collaboration with the TM/AE Manager to drive growth
- Drive onboarding, promote the adoption and optimal use of purchased licenses to maximize customer value.
- Increase customer engagement and ensure efficient product use by leading webinars, workshops, and training sessions.
- Scale customer account growth by making logical usage recommendations based on your knowledge of the product/service and the customer's needs
- Leveraging client relationships, proactive provide recommendations as well as product knowledge to keep and expand revenue within your accounts
- Collaborating with the Product, Engineering, Marketing and the Sales pods to improve the entire customer life cycle
- Troubleshooting and resolving issues in a timely and productive manner, identifying and implementing process improvements
- In collaboration with your manager, evolve our existing processes around customer health scoring, QBRs and other CSM KPIs/metrics and support other CSMs in using these.
- Continuously monitor the latest and greatest CSM trends and evaluate what would fit our needs
Who you are
The ideal candidate has a strong understanding of what best in class CSM practices in a B2B SaaS company looks like and has a proven track record of working hands-on with that. You have a genuine interest in technology and have previous experience of working either with cyber security or some other technically complex products. You are a gifted networker who enjoys working in tight collaboration with others and gets some extra energy from helping your colleagues take their work to the next level. You are curious, eager to learn, communicative and you enjoy delivering top-notch customer experience to some of the biggest tech companies in the world.With thousands of companies using Detectify today, this is an incredible opportunity to make a huge impact on our mission to make the internet more secure.
You have:
- 3-5 years of CSM experience at a SaaS company and a solid understanding of what best in class CSM operations looks like.
- Hands on experience of evolving and implementing changes to processes
- Experience with org-naving, especially at the executive level
- A proactive and enthusiastic approach to work
- Excellent communication and negotiation skills
A plus: Cyber security experience, technical account management knowledge, and previous experience at a Scale up
So, what do you think?
We are proud to foster an inclusive workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product. This is something we value deeply and we encourage everyone to be a part of changing the way the world thinks about security! Go hack yourself!
Hybrid work
This position is for the Stockholm office. We offer hybrid working, with access to our office in central Stockholm and would like to see you at the office a few times per week.
Started by a group of ethical hackers, Detectify offers cybersecurity solutions that combine human ingenuity with automation. We believe that the fear of cyber threats should never stand in the way of digital greatness.
At Detectify, your opinion and ideas matter. You'll belong to a diverse, dedicated, and forever curious team that recognizes the power of knowledge sharing and challenging the status quo.
Want to know more about what it is like working at Detectify? Visit our career site.
Ersättning Fast och rörlig lön
Så ansöker du Sista dag att ansöka är 2024-12-31
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Detectify AB (org.nr 556985-9084),
https://detectify.com/ Arbetsplats Detectify
Jobbnummer 8920541