SAP Service Delivery Manager
Resource Point AB / Datajobb / Göteborg
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hela Sverige End to end management of the SAP Service management function (Service Management, Incident Management, Change Management, Problem Management)
• Experience within ITIL environments and knowledge of cloud environment
• Experience in SAP methodologies
• Act as customer single point of contact for Services subjects
• Experience of having worked in an onshore-offshore model, team building and developing the SAP support team,
• Commercial awareness and managing and improving complex contracts.
• Previous experience of working as an SAP Functional or Technical consultant is preferred
• Meet delivery KPI agreed with customer in SOW/MSA.
• Ensuring adherence to contractually agreed service levels with the client
• Overseeing the transition of support of new or changed services into the managed services scope
• Understanding the customer's business process cycle and managing resourcing levels appropriately
• Drive Continual Service Improvement from delivery perspective.
• Build a solid CAP/CAP for the team, aligned with business needs. Talent Development.
• Ensure delivery is within the COD/Budget.
• P & L Responsibility
• Manage budget aspects and report. Drive overall margin improvement
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Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
Så ansöker du Sista dag att ansöka är 2023-09-03
E-post:
rr@resourcepoint.se Omfattning Detta är ett heltidsjobb.
Arbetsgivare Resource Point AB (org.nr 556544-1390)
Stora Badhusgatan 18 (
visa karta)
411 21 GÖTEBORG
Jobbnummer 8006737
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