Resource Coordinator in Warsaw (Swedish)

ZeroChaos AB / Administratörsjobb / Ospecificerad arbetsort
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Summary: Responsible for the On-boarding of new contractors and assist customers, suppliers and resources after the completion of the Onboarding process. Provide high service to our customers, suppliers and resources. Enroll contractors and vendors so payments can be processed in a timely manner. Swedish and English are required languages in this role. Location is Warsaw in Poland and the employment will be at our company in Poland.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Answer all incoming phone calls and emails from clients and their employees
• Chats ? monitor and take chats
• Provide answers to customer/suppliers and resources
• Document ALL calls into Microsoft CRM software
• Act as the liaison with other departments to get answers that he/she may not have readily available
• Enroll contractors and vendors
• Ensure compliance to master agreement with client
• Communicate daily to contractors and vendors engaged in the on-boarding process
• Communicate internally with team, managers and account manager via phone and/or email to resolve problems or advise of possible issues
• Analyze discrepancies regarding customer invoices and supplier invoices
• Take part in meetings to discuss solutions for client problems
• Meet deadlines as specified by management
• Meet company and customer SLAs
• Keep detailed notes on transactions with customer and contractor or vendor
Qualifications:
• Maintain a high level of personal quality and excellence
• Swedish and English speaking person
• Maintain knowledge and ability to research in multiple web based systems
• Follow diverse client processes regarding the administration of customer accounts
• Follow detailed processes and procedures
• Exercise sound judgment in decision making

Varaktighet, arbetstid
Tillsvidare
Heltid

Publiceringsdatum
2016-01-15

Ersättning
Fast månads- vecko- eller timlön

Så ansöker du
Ansökan kan skickas till e-postadress: johanna.nystrom@zerochaos.com

Företag
ZeroChaos AB

Adress
ZeroChaos AB
Sveavägen 13, 11 tr
11157 STOCKHOLM

Kontorsadress
Sveavägen 13, 11 tr
STOCKHOLM

Övriga kontaktuppgifter
Telefonnummer: 08-6648000

Jobbnummer
2618400

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Resource Coordinator in Warsaw (Swedish)

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