Renewal Manager
Tacton / Inköpar- och marknadsjobb / Stockholm
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hela Sverige Visa alla jobb hos Tacton i Stockholm Tacton has an exciting opening for a Renewal Manager to join our Customer Success team in Stockholm. This position will help our Customer Success team in meeting business objectives and securing adoptions and renewals.
The Renewal Manager will be responsible to build and maintain an efficient and automated renewal process. You will handle all maintenance renewals for entire Tacton group globally, both direct sales and indirect sales via partners.
This role offers the unique opportunity to touch all parts of the business. You will work as the liaison between all units at Tacton in relation to renewal of recurring revenue.
The right person for this position is disciplined and likes organizing. You possess the self-confidence to take on the responsibility to establishing this new role at Tacton. You also have great interpersonal skills and excel in negotiation with customers and partners.
You will be based in our headquartered in the center of Stockholm You will report to the VP Customer Success
We can't wait for you to discover this for yourself as a Renewal Manager together with our Customer Success Team!
Responsibilities in Customer Lifecycle management
• Execute all phases of subscription renewal lifecycle to ensure the highest renewal rate possible
• Drive customer satisfaction and build strong relationships with our customers, through professional handling conducting of maintenance and subscription renewals
• Develop effective recurring revenue generation tactics and processes for our customer and partner base via an automated, efficient process which includes uniformed renewal timelines and tool-based planning, monitoring and execution
• Drive retention and renewals, and manage recurring revenue in accordance with KPIs
• Upgrade and renegotiate old legacy and low-priced agreements by convincing communication about our (maintenance) value proposition.
• Handle upsell of license and services to customer base and partners in accordance with KPIs
• Ensure and perform timely invoicing to customers according to current company policy
Required Skills/Experience:
• Highly detailed oriented with the ability to manage a large volume of accounts, tasks and responsibilities
• 1-4 years of experience in the industry preferable working with advanced deliveries
• Excellent written, verbal, and presentation skills in English. German is a plus
• Strong customer service, listening and presentation skills
• Bachelor's Degree or equivalent work experience
• Experience with SaaS-based applications and services preferred
• Experience working with Salesforce.com preferred
• Self-Starter / High Energy / Positive Attitude / Customer Focused
• Highly detailed oriented with the ability to manage a large volume of accounts, tasks and responsibilities
What we offer
Tacton is an innovative company, already the world leader as well as one of the fastest growing companies in our field - advanced sales and product configuration. We operate globally and have offices in Sweden (Stockholm), Germany (Karlsruhe and Bochum), USA (Chicago) and Poland (Warsaw). You will have the opportunity to be part of our team based on cooperation, engagement and competent colleagues.
As an employee at Tacton you will have a great chance for development in an organization that values teamwork and also promotes individual growth. We offer a truly global and open environment working with the latest technology to solve important and complex problems in the manufacturing industry. We offer flexible working conditions and our teamwork is based on knowledge sharing and professional respect.
Most importantly, we have a great time together. All the above mentioned is reflected in Tacton's value words: Cooperation, Competence and Engagement.
Interested?
We hope so! Please send your application, including a cover, letter. The candidate selection process will be ongoing.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2018-02-14ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2018-08-03
Klicka på denna länk för att göra din ansökanKontaktHanna Christensson
hanna.christensson@tacton.com +46734066229
FöretagTacton
AdressTacton
Blekholmstorget 30
11164 Stockholm
KontorsadressBlekholmstorget 30, Stockholm
Jobbnummer 3964542
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