Regional Customer Order Specialist
Axis Communications / Butikssäljarjobb / Lund
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hela Sverige About Axis Communications
Axis enables a smarter and safer world by creating network solutions that provide insights for improving security and new ways of doing business. As the industry leader in network video, Axis offers products and services for video surveillance and analytics, access control, and audio systems. Axis has more than 3,000 dedicated employees in over 50 countries and collaborates with partners worldwide to deliver customer solutions.
For more information about Axis, please visit our website
www.axis.com .
Reference number: 2577
WHAT IS AXIS?
Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. At Axis our employees are innovative, dedicated and energetic and that's just the beginning. They are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. As the global market leader in network video, Axis is driving the industry by continually launching innovative network products based on an open platform - delivering high value to its customers.
WHAT WILL YOU DO?
As a Regional Customer Order Specialist based in Lund, Sweden, you will handle customer orders received from our distributors and internal orders from Axis and our subsidiaries. You will also be the main point of contact regarding orders, deliveries and order related queries. Your key interfaces will be our customers and Axis' Sales organization, our Configurations and Logistic Centers, Purchasing, Logistics and Customs teams.
Your main responsibilities are:
* Responsible for a geographical area as well as a back-up for the rest of the team
* Customer service/care (handling challenging customer queries and customer returns in an efficient manner)
* Order entry (the whole process from order placement, coordination with the Purchase-CLC-Logistics teams to monitor and follow-up deliveries, order confirmations, shipments etc.)
* To mediate and coordinate between the customer and different departments within Axis
* Perform export control
* Establish and nurture a strong relationship with our distributors and Sales organization. For this you need highest focus on customer satisfaction and excellent understanding of customers' needs in different cultures
* Knowledge sharing - document and maintain instructions and routines according to organizational guidelines
This position may involve a few days of travelling during the assignment.
WHO ARE WE LOOKING FOR?
* You have held similar roles in an international environment or within a global organization with a minimum of 2 years' experience
* At least 2 years of experience of working in an ERP-system and good knowledge of Microsoft Office (Outlook, Word, Excel and PowerPoint)
* You need to be an experienced communicator with excellent written and spoken English and Swedish to manage international contacts in a multi-cultural environment. Other languages are beneficial
* Knowledge about restricted items and dual-use regulations
We believe that you are an administrative professional with strong business acumen who always puts the customer first. You have the ability to show initiative and possess a keen interest in driving improvements and streamlining internal processes related to your area in a structured way, always maintaining highest attention to details.
Furthermore:
* Have the capacity to handle multiple tasks simultaneously
* Processing large volume of transactions under a high pace with proficiency while maintaining the highest of standards for completeness, accuracy and integrity
* Effectively structure and prioritize your own work to meet deadlines and KPI's
* You are an independent/flexible problem-solver with the ability to cope with continuous changes
* You need to have a thorough mind-set with an eye for details
As teamwork is crucial for Axis we believe it's important that you also possess the ability to cooperate in a cross-functional environment, contributing to a good team spirit and stimulating work atmosphere, and laugh a lot.
THE GLOBAL ORDER DEPARTMENT
You will be a part of the Global Order Team within Axis. The Central Order Team in Lund consists of ca. 15 people and together with the local Order teams based in Americas, Asia and Russia we form the Global Order Team.
WHAT CAN AXIS DO FOR YOU?
In exchange for your dedication, Axis can offer you a job in an innovative and global organization that takes great pride in delivering world class, high quality product and services to our customers. Working with us gives you an excellent opportunity to develop in an organization promoting professional and individual growth. Come join us!
READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. Would you like to grow with us?
Find out more from recruiting manager, Josefin Billing at +46 46 272 2914.
This recruitment is handled solely by Axis Communications AB, and we politely but firmly decline all calls from recruitment and consulting companies.
Varaktighet, arbetstid
Heltid Heltid
Publiceringsdatum2019-02-01ErsättningFast lön
Så ansöker duSista dag att ansöka är 2019-02-15
Klicka på denna länk för att göra din ansökanKontaktJosefin Billing +46 46 272 2914
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
KontorsadressEmdalavägen 14
Jobbnummer 4588959
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