Regional Chief Customer Success Officer
Loopia Group AB / Chefsjobb / Stockholm
2025-03-04
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Solna,
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hela Sverige Visa alla jobb hos Loopia Group AB i Stockholm About the company
Team.blue is a leading European digital services company, empowering businesses to build and grow their online presence. We are now looking for a Regional Chief Customer Success Officer (CCSO) to drive the transformation of customer care into customer success in the Nordics & CEE region (formerly Loopia Group).
In this strategic role, you will lead a team of over 140 customer success, consulting and sales professionals across Sweden, Finland, Czechia, Slovakia, Hungary, and Serbia, ensuring a best-in-class, sales-driven, and customer-centric approach. You will be responsible for shaping the future of customer success, harmonizing tools and processes across the region, and driving a stronger commercial focus in customer interactions.
This role sits on the Nordics & CEE management team and reports to the Group Chief Revenue Officer of team.blue.
Key Responsibilities
• Define & Implement Strategy - Transition customer service into customer success, increasing the focus on sales and retention while maintaining high service quality.
• Lead & Develop Teams - Inspire and coach regional Customer Success Managers and advisors, fostering a high-performance, customer-first culture.
Optimize Processes & Tools - Standardize best practices, tools, and automation to improve efficiency and scalability across all markets.
• Drive Commercial Success - Ensure customer success contributes directly to upselling, cross-selling, and retention, aligning with business growth goals.
• Collaborate Across Functions - Work closely with Commercial, Product, and Tech teams to enhance the overall customer journey.
• Lead Change & Integration - Manage the transition as team.blue integrates platforms and harmonizes support operations across the region.
Who You Are
• Experienced Leader - 10+ years in customer success, customer service, or commercial operations, preferably in a technical, multi-market environment.
• Strategic & Hands-On - Ability to set a vision for transformation while engaging in operational execution.
• Sales & Customer-Centric Mindset - Strong understanding of driving revenue through customer success.
• Change Management Expertise - Proven track record in leading large-scale transitions across multiple markets.
• Excellent Communicator - Able to align and inspire teams at all levels.
• Fluent in English - Additional languages from the region are a plus.
Why Join team.blue?
• Lead a High-Impact Transformation - Drive the shift from customer support to customer success in a fast-growing tech company.
• Regional Leadership Role - Influence customer success across six countries while shaping strategy at the group level.
• Part of a Strong Leadership Team - Work directly with top leaders across team.blue.
• Career Growth & Development - Be part of a company investing in its people and the future of customer success.
We look forward to welcoming our new Chief Customer Success Officer to team.blue!
Så ansöker du Sista dag att ansöka är 2025-04-03
E-post:
lotta.axelsson@loopiagroup.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare Loopia Group AB (org.nr 559145-1876)
Torsgatan 26 (
visa karta)
113 21 STOCKHOLM
Jobbnummer 9200265