Quality and Training Manager to Babyshop Group's Customer Servic - Babyshop Group - Organisationsutvecklarjobb i Jönköping
Quality and Training Manager to Babyshop Group's Customer Servic
Babyshop Group / Organisationsutvecklarjobb / Jönköping
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The Babyshop Group are hiring to our Customer Service department in Jönköping!

Quality and training Manager

Hello - you over there!

We would like to have a new friend! Someone who would like to be in to our multicultural, professional, happy, creative, analyzing, fast-paced and growing department for Customer Service. Come join our Family!

About us

The Babyshop Group consists of several online retails: Babyshop, OiiDesign, AlexandAlexa and Lekmer. It was founded in 2006 and is now one of the leading e-commerce companies within the premium segment for children's clothing and products in Europe.

The Babyshop Group offers an exclusive shopping experience and excellent customer service with the best mixture of high-quality and own designed brands. It is a dynamic, rapidly growing company and therefore we are looking for a multilingual customer care and sales team.

One of our strengths is knowledge about our collections and the many brands we carry.

We have our warehouse for all markets located in Jönköping, Sweden, where our Customer Service is also located. We want to continue to provide our customers with the best possible assistance while shopping with us and develop our employees as well as growing with our customer needs and expectations.

Areas of responsibility

We are looking for an experienced Manager with passion for training and quality within Customer Service. You will identify training and developmental needs and be experienced in conducting trainings and tutorials. We want you to develop our training strategy, and its implementation, and assess its outcomes.

You need to be able to develop a wide variety of training methods, create and manage training budget and have to be at the forefront of the newest eCommerce training trends, developments and best practices. Besides improving our customer experience through all four of our companies and languages, you will also be responsible for maintaining and cultivating the Babyshop Group's Core Values and Tone of Voice.

In this role you report to Head of Customer Care and Sales, and you must be able to work on site in our office at Stigamo, Jönköping.

An excellent candidate:

* You have experience of quality assurance in customer service, sales, retention, customer loyalty or similarly related field.

* It is a clear advantage in this role to have backgrounds in business, leadership, human resources, development and education.
* It is a requirement that you possess excellent communication skills in both Swedish and English that could be proved through language proficiency certificates.
* Any additional Nordic language is a plus.
* It is a must that you enjoy both service and sales as well as understand the benefits of being successful in both areas.
* You enjoy working in a high pace environment and being involved in projects such as increasing customer satisfaction, improving our customer experience, developing and documenting routines and processes.
* You are an executing doer with the ability to work across many departments to request information.
* You have the ability to get our employees up to speed in both the quality assurance aspect of the inbound and outbound contacts as well as and the overall needs of the company.
* We want you to be a self-starter, innovative with great social skills and engaging


We offer you to work in a fun, multicultural and creative company with ambitious colleagues that strive towards the same goal.

Change is part of our daily work and you will have an opportunity to influence and contribute to the improvement and development of company processes.

Our corporate culture is about personal commitment to our business and to each other.

Sounds interesting? Please click on "Apply" below to easily submit your application.

Last day to submit your interest in this position is 2018-07-03.

For more information about the Babyshop Group please visit:





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Sista dag att ansöka är 2018-07-03
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Babyshop Group

Babyshop Group
Valhallavägen 117
11531 Stockholm

Valhallavägen 117


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