Professional Services Engineer
Tilgin AB / Elektronikjobb / Stockholm
2014-08-15
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In this role, you will be the technically responsible for some of our active customers and partners. You will act as their primary point of contact within the company. The role includes coordinating, resolving, and following up on technical issues, and if necessary, working on-site with customers and prospects, which may entail performing root cause analysis to solve technical issues and finding solutions to those problems. You will also be responsible for assisting with TR-069 ACS system installations and upgrades, carrying out ACS and CPE product training, and helping customers in the planning of their launch and roll-out activities.
You will be part of a high caliber, global Professional Services team providing support and professional consulting services to our customers. You will work closely with customers, vendors, and partners, as well as Tilgin?s internal R&D and Sales organizations. Over time there will be a considerable amount of pre-sales activities including handling of new prospects and leads. In short, your job is to create greater customer satisfaction.
Experience
You should have a Masters or Bachelor?s degree in Computer Science or equivalent with several years of relevant working experience. You should be completely at ease with Linux/Unix, TCP/IP networking and routing technologies. In addition you should have good understanding and knowledge of SQL database functions, SIP protocol and JAVA. You must also have experience with Voice over IP and preferable have a background working with ISPs or Tier 2 telecom operators in general and their network configuration, operating system and database?s in particular. It would also be very beneficial if you were familiar with TR-069 and the management protocols associated with that family of standards.
Desired skills
As a person, you are driven, analytical, thorough, and see yourself as a problem solver that work methodically even in stressful situations. Considering the nature of the business you must be service minded and responsive in addition to an ability to listen and build good relationships. Last but not least, you should have excellent communication skills in the English language, both orally and in writing.
Location
This is a full time position, based in Kista, Sweden but will involve business travel to addressed markets of the world. Reporting will be directly to the Vice President, Professional Services.
Application
Need to be written in English and sent in latest 2014-09-20. Applications will be handled as soon as received.
For application please mail relevant information to
career@tilgin.comIf you have any questions or request additional information please contact: VP Professional Services, Jonny Wetterborn, +46 739 61 85 03.
Publiceringsdatum2014-08-15Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2014-09-20
Ange följande referens när du ansöker: TilginPS2001408
Ansökan kan skickas till e-postadress:
career@tilgin.comFöretagTilgin AB
AdressTilgin AB
Box 1240
16428 Kista
KontorsadressFinlandsgatan 40
Kista
Övriga kontaktuppgifterTelefonnummer: 08-57238600
Jobbnummer 1964246
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