Product Support Tools Specialist

Volvo Group / Maskiningenjörsjobb / Eskilstuna
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The Product Support organization in sales region EMEA is all about maximizing machine uptime. In our newly created Uptime Center we will continue to support our existing systems but also explore and develop the tools needed in the future. By enhance and optimize the way our tools are used in the field we will unlock potential to support dealers and customers in a way not present in the market by anyone of our competitors.We will work closely together with our global functions on the requirements we have on tools. We will on a regular basis connect with our dealer network to understand and adjust our way of working to what is expected in the market.Some of the activities of your daily work can be listed in bullets like below:Resolve technical problems or questions reported through our case handling system CHAIN, e-mail or phone for our internal systems Matris, Techtool and CaretrackCoordinate, communicate and follow up on major issues on said tools together with Dealers, Hubs, Region EMEA functions and Global functionsAssist colleagues in their daily trouble shootingSupport the development of new system solutions like the Volvo Oil Analysis program along with Dealers, Suppliers and our global functionsYou will have a CareTrack and Matris Key User role meaning:1st level system and process supportSupport users in the user access process in the regionYou will have the Tech Tool Key User role meaning:1st level system and process supportOverall regional responsible for user access to the systemParticipate in key user group forumsDo testing on machines of new releases of Tech Tool on machines in our Customer Center fleetThe goal of our journey is clear. We will be #1 in Uptime in all markets! However, the road to get there is yet to be defined. We will in an agile and fast paced manner work with trial and error to find the ways of working that best supports our dealers and customers.Do you have experience from IT and support? Would you like to be part of this journey? Apply for the position directly or call Manager Uptime Center, Sundkvist Robert, +46 73 765 6004

Publiceringsdatum
2019-06-11

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Sista dag att ansöka är 2019-08-03
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Företag
Volvo Group

Jobbnummer
4827560

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