Product Support Specialist, Wheel Loaders
Volvo Group / Maskiningenjörsjobb / Eskilstuna
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hela Sverige Are you ready to be part of a high performance team and continuously create true customer value? As Product Support Specialist, you will have the task to resolve technical questions reported on our products and make your contribution into the quality & improvement process.
Product Support sales region EMEA (Europe, Middle East, Africa) has the responsibility to support all dealers in the region on technical problems. We solve problems, both directly verses our dealers, but also long term by acting as the primary input to drive further design improvements of all our products.
Other important areas of your work will be to follow up on monthly technical issues and take actions to improve our products.
In this exciting role you will be in close contact with our dealers and our highly committed colleagues inside the sales region, as well as in the global functions in Volvo CE. We are just about to take the next step of achieving professional support when we currently are starting the launch of a world class technical support system.
We'd like to think that excellent product support is what sells the next machine, and your most important task is to ensure this is what is provided. For this you need a passion for learning and you enjoy working with continuous improvements. It is important that you contribute to our business with your ability to listen, your commitment and will to teach. To succeed, you also need a strong quality and customer focus as well as the ability to reach results.
You have a Technical and/or Commercial University degree and/or corresponding working experience. It is advantageous with experience of working in international environments. Technical machine knowledge will help to understand the business. Fluency in English and Swedish is a must, written and spoken alike.
Core Responsibilities:
• Provide Technnical support for internal and external customer
• Secure we are driving the correct product development activities to improve quality
• Conduct regular, documented, field visits including field follow-up on technical problems and solutions, as well as urgent trouble shooting activities at dealer/customer site
• Continuous team and process development
• Support process and system related projects from a regional point of view
For further information about the position, please contact:
Paulo Cristiani, Manager Product Support EMEA, tel; +46 73 765 60 65
Required Competencies:
• Service minded
• Solution oriented
• Integrity
• Product and general techical knowledge
• Customer understanding
• Communication skills
• Team and networking skills
• Ability to work in a multitasking environment
• Enthusiasm for continuous learning
• English
Minimum Years of Experience Required:
• 3 to 5 years of experience in aftermarket and product support
Minimum Education Required:
• Technical and/or Commercial University degree and/or corresponding working experience
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
With Volvo Construction Equipment, one of the world's leading providers of products and services to the construction industry under the brands Volvo, SDLG and Terex Trucks, you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Publiceringsdatum2017-11-08Så ansöker duSista dag att ansöka är 2017-12-10
FöretagVolvo Group
AdressVolvo Group
•
63185 Eskilstuna
Kontorsadress•
Jobbnummer 3791594
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