Product Specialist Software
Foss Analytical AB / Datajobb / Höganäs
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FOSS Customer & Sales Support needs a new skilled Software Product Specialist for the Software/Network Support Team in Höganäs, with industry knowledge within the grain/feed/dairy sector and with working knowledge of networking solutions for analytical instruments.
The job
You will be part of a cross functional team of specialists. You will collaborate closely with both Instrument Product Specialists, Service Engineers, and Chemometry Specialists.
Your specific role will be to represent our platform software's, thus supporting our customers in terms of instrument usability, collect knowledge and input from the market and actively solve customer problems when it comes to user problems or calibration malfunctions, tender inputs, documentation updates, etc.
As FOSS acts on a global basis and network solutions for management and synchronization of instruments and analytical results becomes more and more relevant, you will also have the responsibility of supporting and ensuring usability of network solutions.
Your main tasks will be:
Taking active ownership of existing software products within the FOSS platform software's.
Participation in software development projects, providing the customer perspective. This includes active involvement in product launch teams, field trial activities and implementation of user trainings.
Second line support contact for all usability related problems related to the software, managing requests from our online HelpDesk system.
Managing user documentation and manuals to best available quality.
Support our sales organization with product knowledge, input to tenders and planning
Provide product trainings.
Your daily work base will be in Höganäs, with an expected number of approximately 80 travel days per year, whereof the major part to our head office in Hiller d.
We expect you to have:
Strong customer understanding and drive for improvements and creative solutions to problems.
Documented experience from analytical instrumentation and software products within the grain, feed or food sectors.
Relevant education, B.Sc. or similar within Food Science, Chemistry or Electronics.
The ability to learn quickly and understand complex systems. The role is demanding and will require you to effectively support many different solutions being able to overview measurement chains as well as user situations.
A flare for ensuring that all user documentation meets the highest expectations.
Fluency in English, written and spoken. Proficiency in other languages is an advantage.
Working knowledge of networking solutions for instrumentation is an advantage.
Personal skills
You are outgoing and service minded, with a strong sense of urgency and creativity in your working process. You are interested in learning and in acquiring new skills in a fast changing environment. You are an excellent communicator, who is able to work at all organizational levels.
We offer
A challenging job, in an international and innovative company, that is leading in its field. This means, that you will get the opportunity to work with the most advanced technology together with highly skilled colleagues in a strong cross-functional teamwork.
Publiceringsdatum2011-08-25KörkortskravB
Arbetstider och omfattningTillsvidare
Heltid
TillträdeEnligt överenskommelse
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2011-10-01
Send your application via
www.foss.dk/jobs.If you need any further informations regarding, please do not hesitate to contact Technology Support manager Mikael persson at phone +46 42 361727
Ansökan kan tyvärr inte göras via e-post.
KontaktKatrine Karlsson,
kkn@foss.dkFöretagFOSS Analytical AB
AdressFOSS Analytical AB
Box 70
26321 HÖGANÄS
KontorsadressPål Anders Väg 2
KontaktuppgifterTelefonnummer: 042-361500
Faxnummer: 042-342885
Jobbnummer 1011721
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