Product Specialist, Software Platform – Product Management
Axis Communications / Datajobb / Lund
2012-07-13
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hela Sverige About Axis Communications
As the market leader in network video, Axis is leading the way to a smarter, safer, more secure world — driving the shift from analog to digital video surveillance. Offering network video solutions for professional installations, Axis’ products and solutions are based on an innovative, open technology platform.
Axis has more than 1,000 dedicated employees in 40 locations around the world and cooperates with partners covering 179 countries. Founded in 1984, Axis is a Sweden-based IT company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website
www.axis.com.Reference number: 7xx
WHAT IS AXIS?
Axis is not just a company - Axis is a culture, Axis is a way of life. The employees here are innovative, dedicated and energetic and that’s just the beginning. Our employees are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. We encourage our employees to work hard, and play harder. We allow and promote independent thinking; we seek to act as one, to be always open, and to think big!
At the moment we are looking for a Product Specialist to our Product Specialist Team within Product Management.
WHAT WILL YOU DO?
As Product Specialist Software Platform you will work closely with the all product managers and product specialists since the software platform is part of all our video products. You will be part of R&D projects and you will collect feedback from the market to make sure we prioritize issues and efforts in an optimal way. You will also be responsible for handling the complex support cases escalated from our local support teams worldwide.
Your work can be divided into four general areas:
• Drive competence: Create training materials, run product training sessions and write technical notes, FAQs and white papers.
• Solve customer cases: Solve and prioritize support cases of a high complexity, either on your own, or in close cooperation with Axis engineers and QA.
• Take part in the development of new firmware release projects, as an expert on customer needs, expectations and requirements.
• Maintain and develop product functionality: Identify new requirements and areas which cause problems, plan for new functionality, maintain existing product functionality, assist in pre-sales issues, etc.
The role involves limited travelling, up to 15 days per year.
WHO ARE WE LOOKING FOR?
We are looking for a driven, structured and senior individual with experience and talent in problem solving and product development. We believe you have a service minded attitude and that you are practical when it comes to technical matters, as you will need to do hands-on product testing and product evaluation. It is of great value if you have technical knowledge and experience from working with software development, IP video technology, IP networks and/or Axis video products.
You have social skills and an ability to manage and perform in a multi-cultural environment with international contacts. You are always open to customers and colleagues, contributing to a good team spirit and a productive environment. Furthermore we believe you have:
• The ability to take initiative and drive activities to completion.
• A good understanding of usability concepts and experience from a user-centric approach to product development.
• At least 5 years work experience.
• A pedagogic approach, both spoken and written, when explaining technical matters.
• A deep understanding of technical matters and preferably experience of test procedures, trouble-shooting and product evaluation.
• Experience from working in development projects and of creating training material.
• Interest in and experience of documentation, including reviewing manuals and guides, datasheets, internal support and product information, etc.
• Excellent English skills, written and verbal.
• Swedish language skills: not essential, but a distinct advantage.
WHAT CAN AXIS DO FOR YOU?
This is a great possibility to take part in supporting and developing a central part of our product portfolio, together with a focused team with the support of a larger organization. If you’re looking for a challenge and want to be part of a great entrepreneurial spirit, this is a chance of a lifetime. In addition we can offer a truly global environment working with the latest technology in complex systems and applications. Come join us!
READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Find out more about the position from Stefan Carlsson, Manager Product Specialists, or from Johan Diedrichs, product specialist, at 046- 272 1800
Publiceringsdatum2012-07-13Arbetstider och omfattningHeltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2012-08-19
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktStefan Carlsson, +46 46 272 1800
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
Jobbnummer 1294771
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