Product Specialist Software At Foss, C&ss
Foss Analytical AB / Logistikjobb / Höganäs
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hela Sverige Visa alla jobb hos Foss Analytical AB i Höganäs FOSS produces high-technology measurement equipment for improved product quality and profit within the agricultural, food, pharmaceutical and chemical industries. FOSS is a world leader within its field. The company has a clear business concept and set of values focused on growth. In line with the core value to be First, the company intends to expand its market position. FOSS has 25 subsidiary companies around the world. The company has strong earnings and is highly stable. FOSS has the potential to grow unaided, but also wishes to use its financial strength in making new acquisitions.
FOSS Customer & Sales Support needs a new skilled Software Product Specialist for the Software/Network Support Team in Höganäs, with industry knowledge within the grain/feed/dairy sector and with working knowledge of networking solutions for analytical instruments.
The job
You will be part of a cross functional team of specialists. You will collaborate closely with both Instrument Product Specialists, Service Engineers, and Chemometry Specialists.
Your specific role will be to represent our platform software's, thus supporting our customers in terms of instrument usability, collect knowledge and input from the market and actively solve customer problems when it comes to user problems or calibration malfunctions, tender inputs, documentation updates,
FOSS acts on a global basis where network solutions for management and synchronization of instruments and analytical results becomes more and more relevant. You will also be responsible for supporting and ensuring usability of network solutions.
As Product Specialist, your main tasks will be:
• Participation in s/w development projects, providing the customer perspective. This includes active involvement in product launch teams, field trial activities and implementation of user trainings.
• Second line support contact for all usability related problems related to the software, managing requests from our online HelpDesk system.
• Managing user documentation and manuals to best available quality.
• Support our sales organization with product knowledge, input to tenders and planning and providing product trainings.
Your daily work base will be in Höganäs, with an expected number of approximately 80 travel days per year, whereof the major part to our head office in Hillerød.
Qualifications
• Strong customer understanding and drive for improvements and creative solutions to problems.
• Relevant education, B.Sc. or similar within Food Science, Chemistry or Electronics.
• Documented experience from analytical instrumentation and software products within the grain, feed or food sectors.
• The ability to learn quickly and understand complex systems. The role is demanding and will require you to effectively support many different solutions being able to overview measurement chains as well as user situations.
• A flare for ensuring that all user documentation meets the highest expectations.
• Fluency in English, written and spoken. Proficiency in other languages is an advantage.
• Working knowledge of networking solutions for instrumentation is an advantage.
Personal skills
You are out-going and service minded, with a strong sense of urgency and creativity in your working process. You are interested in learning and in acquiring new skills in a fast changing environment. You are an excellent communicator, who is able to work at all organizational levels.
Application
www.foss.dk/careers/jobsPubliceringsdatum2011-03-02KörkortskravA
Tillgång till egen bil
Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duAnsökan kan tyvärr inte göras via e-post.
KontaktMikael Persson, Technology Support Manager, 070-3661727, 042-361727 (Direkt),
mpn@foss.dkFacklig kontaktRonny Pradon, Unionen, 042-361635 (Direkt),
rpn@foss.dkMartin Källgren, Sverige Ingenjörer, 042-161754 (Direkt),
mkn@foss.dkFöretagFOSS Analytical AB
AdressFOSS Analytical AB
Box 70
26321 HÖGANÄS
KontorsadressPål Andersväg 2
KontaktuppgifterTelefonnummer: 042-361500
Jobbnummer 865520
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