Product Specialist & Customer Support to Exertis Ztorm
UU Brand & Recruit AB / Kundservicejobb / Stockholm
2019-12-17
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hela Sverige Are you a highly motivated individual who is passionate about service and product management? Are you also interested in gaming and enjoy working in a fast paced environment? We're looking for a dedicated and reliable team player who is eager to learn more to join our team in Stockholm!
We at Exertis Ztorm are a hard working and passionate team with high ambitions and goals. Using our state-of-the-art digital distribution service we enable sales of top gaming and software brands through a global network of API-connected retailers, both online and in-store. The Ztorm service is the spider in the web between Game/Software publishers, retailers, and providers. The publishers we work with include EA, Ubisoft, Microsoft, SEGA, Bethesda, Rockstar, Adobe, to name a few. On the retailer side we have Humble Bundle, Newegg, CDON, Elkjöp, GAME and many more. Providers we integrate with include Origin, Uplay, Xbox, Symantec, etc.
Our vision is to provide a one-stop-shop for digital distribution, and we want to surround ourselves with sharp, driven people with a growth mindset who can contribute to our continuous development and innovation. Join our team in Stockholm and we promise you an exciting (and sometimes a bit crazy) journey with some office gaming tournaments along the way!
As Product Specialist & Customer Support you are a detail oriented, thorough and service minded person with excellent communication skills as you manage our catalogue and stock. You have a professional and positive can-do attitude as you liaise with our retailers and publishers regarding products and releases. You are a natural problem solver and team player who thrives when working closely in a team with shared team responsibilities. You will work closely with the Operations team and report to the Operations Manager.
Tasks and responsibilities
• Product ingestion and catalogue management; create new, update existing and delist expiring products
• Stock and campaign management; ensure we have sufficient key stock for each product and products on campaign
• 2nd line support; respond to support tickets from our retailer partners
• Liaise with retailers and publishers via email, Skype and telephone regarding new releases, product related matters and support related issues
• General administrative tasks and process documentation
• Manage Jira tickets; create new and update existing tickets as well as assign tasks to other team members
• Support our continuous improvement through your own development and by providing feedback on our platform & processes
Your skills and experience
• Fluent in English, written and verbal
• 1-2 years of working experience, preferably in customer service and support
• Professional and positive can-do attitude
• Proficient skills in Microsoft Office
• Preferably experienced in using Zendesk, Jira, and Photoshop
• Preferably interested in games and the gaming industry
• Preferably fluent in Swedish, written and verbal; additional languages are beneficial
Application
Tell us a bit about yourself and why you see Exertis Ztorm as your future workplace. Please attach your resume or Linkedin profile. Apply through the link below.
Our recruitment partner UrbanUrban (
https://www.urbanurban.se/) manages our recruitments and will handle all applications for this process. If you have any questions, please contact Lina Martinsson at
lina@urbanurban.se. Please note that you can only apply through the link, not through email.
Varaktighet, arbetstid
Heltid Tillsvidareanställning
Publiceringsdatum2019-12-17ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2020-06-04
Klicka på denna länk för att göra din ansökanFöretagUU Brand & Recruit AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare UU Brand & Recruit AB (org.nr 556787-9910),
http://www.urbanurban.se Arbetsplats UrbanJobb
Jobbnummer 5005730
Observera att sista ansökningsdag har passerat.