Product Specialist Engine and Software Global T
Volvo Construction Equipment AB / Elektronikjobb / Eskilstuna
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hela Sverige Position Description
Global Technical Support, Wheel Loaders L60-L350. The function provides technical support to regions and dealers in all markets. In this position you will report to Manager VCE Global Technical Support, Wheel Loader L60-350. The location of this position is Eskilstuna, Sweden.
Job description
• Answer techline calls within respective functional area.
• Participate in the handling of TFR?s (TFR meetings)
• Participate and represent GTS/ aftermarket in PM meetings for the respective function group or product group.
• Support FQA activities in the D and M phase with technical competence.
• Validate that field solution is applicable for the field for quality issues.
• Write service bulletin manuscripts for issues within respective function group or product group.
• Calculate cost, request parts / SW Kit for PU and Campaigns within respective function group or product group
• Assist with the processing of complaints against suppliers.
• Coordinate and conduct visits to regions with specific technical and/or quality issues.
• Support Technical Area Managers with information for monthly meetings/Brush up.
• Participate in NPD component projects. Indexing Techline calls.
Key responsibility
• Manage technical support for WLO L60-350.
• Secure that R&D, Operation and regions receive all necessary support
• Perform Cost Approval Sheet calculations for Product Updates and campaigns
• Write Service Bulletins
• Ensure coordination of campaigns.
• Owner of KPI/ PI for wheel loaders
• Owner of the campaign coordinator process
• Continuous improvements of technical support process
Experience and qualifications
• University degree preferred in Engineering area such as the mechanics, electric and electronics
• Minimum of five years relevant industry experience with a good technical understanding of construction machinery or similar
• Good communication skills and an ability to interact with people on all levels
• Ability of problem solving and analysis in an analytical and structured manner
• Ability to thrive in a dynamic, fast-paced, matrix environment
• Good skills in written and spoken English is a must
• Travel required. No restriction on the overseas business trip.
• Analytical
• Work in teams
• International Mindset
• Managing Diversity
We actively promote diversity in the areas of; gender, ethnic origin, age, religion, accent, sexual orientation, marital status, academic/vocational qualifications
We are looking forward to receive your application.
For further information, please contact:
Jeff Jung, VCE Global Technical Support Manager, Wheel Loader, Phone: +46 16 541 5938
Union contacts;
Pekka Ollila, Unionen, +46 16 541 5241
Mårten Grotherus, Akademikerna, +46 16 541 5188
Publiceringsdatum2013-07-31Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2013-08-30
Klicka på denna länk för att göra din ansökanAnge följande referens när du ansöker: 34544BR
Ansökan kan tyvärr inte göras via e-post.
FöretagVolvo Construction Equipment AB
AdressVolvo Construction Equipment AB
63185 Eskilstuna
Jobbnummer 1615280
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