Product Specialist - Video Products (ref: 599)
Axis Communications / Elektronikjobb / Lund
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hela Sverige About Axis Communications
Axis is an IT company offering network video solutions for professional installations. The company is the global market leader in network video, driving the ongoing shift from analog to digital video surveillance. Axis products and solutions focus on security surveillance and remote monitoring, and are based on innovative, open technology platforms.
Axis is a Swedish-based company, operating worldwide with offices in more than 20 countries and cooperating with partners in more than 70 countries. Founded in 1984, Axis is listed on the NASDAQ OMX Stockholm.
For more information about Axis, please visit our website at
www.axis.com.Reference number: 599
JOB DESCRIPTION
As Product Specialist for Axis PTZ (Pan, Tilt, Zoom) product range you will work closely with the product manager, managing the life of existing products and providing valuable input to the definition of new ones. All products are developed in our own projects, in which you will be expected to provide expert input on customer needs and represent product management. You will also be responsible for handling the complex support cases escalated from our local support teams worldwide.
Your work can be divided into four general areas:
• Drive competence: Create training materials, run product training sessions and write technical notes, FAQs and white papers.
• Solve customer cases: Solve and prioritize support cases of a high complexity, either on your own, or in close cooperation with Axis engineers or external suppliers.
• Take part in the development of new products, as an expert on customer needs, expectations and requirements.
• Maintain and develop product functionality: Identify new requirements and areas which cause problems, plan for new functionality, maintain existing product functionality, assist in pre-sales issues, etc.
The role involves limited travelling, up to 15 days per year.
YOUR QUALIFICATIONS
We are looking for a driven and structured individual with experience and talent in problem solving. We believe you have a service minded attitude and that you are practical when it comes to technical matters, as you will need to do hands-on product testing and product evaluation. It is of great value if you have technical knowledge and experience from working with IP video technology and/or Axis video products.
You have social skills and an ability to manage and perform in a multi-cultural environment with international contacts. You are always open to customers and colleagues, contributing to a good team spirit and a productive environment. Furthermore we believe you have:
• At least 5 years work experience
• A pedagogic approach, both spoken and written, when explaining technical matters
• A deep understanding of technical matters and preferably experience of test procedures, trouble-shooting and product evaluation
• Experience from working in development projects and of creating training materials
• Interest in and experience of documentation, including reviewing manuals and guides, datasheets, internal support and product information, etc.
• Excellent English skills, written and verbal
• Swedish language skills: not essential, but a distinct advantage
WHAT CAN AXIS DO FOR YOU?
This is a great possibility to take part in supporting and developing a central part of our product portfolio, together with a focused team with the support of a larger organization. If you’re looking for a challenge and want to be part of a great entrepreneurial spirit, this is a chance of a lifetime. In addition we can offer a truly global environment working with the latest technology in complex systems and applications. Come join us!
READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Find out more about the position from our Manager Product Specialists, Stefan Carlsson at 046- 272 1800.
Send your application before November 13.
Publiceringsdatum2011-10-19Arbetstider och omfattningHeltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2011-11-13
Ansökan kan tyvärr inte göras via e-post.
Ansökan sker via företagets webbplats.
KontaktStefan Carlsson, +46 46 272 1800
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
Jobbnummer 1058501
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