Product Owner for Early Detection
Volvo Business Services AB / Civilingenjörsjobb / Göteborg
2021-12-02
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hela Sverige Are you passionate for customer satisfaction and product improvement? Do you have an open mindset to improve ways of working and want to make the difference for our customers? If yes, we offer you an interesting position as Product Owner for Early Detection in an exciting environment.
WHO ARE WE?
Customer Satisfaction is in our DNA. We love our products and we love our customers, so we work hard to provide the best products to the best customers. You will be part of a result-oriented team of highly motivated colleagues that wants to make a different for the end customer and achieves this by promptly addressing and resolving customer issues, often in direct contact with dealers and end customers. As a team we are continuously improving our deliveries and way of working.
THIS IS WHAT WE OFFER
As the Product Owner for Early Detection, you will hold a strategic and important role belonging to the department of Quality and Customer Satisfaction, Complete Vehicle within Group Trucks Technology. We have the overall responsibility for initiating short lead time quality improvements and influencing long term projects to deliver the right quality level. You will get a unique opportunity to complement your current expertise with a deep understanding of real-life customer usage and develop an extensive market knowledge and global network.
WHAT YOU WILL DO
Your focus will be to boost and drive innovation to improve early detection of customer quality issues. Create early detection methodologies together with stakeholders through innovation, data analysis, customer business and application knowledge. Together with other functions within Q&CS, CV you will create business value by protecting our customer earlier, limiting high maintenance cost and improving customer satisfaction.
In parallel with your product owner role, you will also hold a position as Quality Action Group (QAG) leader for Intro Blocks (IB) and important Product introductions.
The purpose of the Product QAG is to:
Protect our customer from quality issue at IB (Intro Block) product introduction.
Have an early detection of infant quality issues to minimize impact on the field.
Coordinate resolution between project and maintenance.
Visualize and report the quality result of each IB.
The Quality Action Group is a cross-functional team supporting the customers and dealer network during the introduction phase of new Products and modifications in market. You will act as a liaison between the IB / Project teams and the Product Quality Leaders (PQL). Supporting the PQLs to be quicker to identify emerging quality issues early in the life of the product and facilitate that actions are taken by responsible product owner as soon as possible to minimize customer impact. Assessing and reporting product quality status from IB to the Field Quality Meetings (FQM). Securing escalation within FQM through the right PQL.
You will work close with the CV IB Strategy Team and participate in the Global CV IB Product review to understand the Scope (Customer value, applications segments & offerings), technical challenges and how to minimize the risks of each IB. Your task will be to bridge this information to your Q&CS colleagues, which will strengthen our efficiency, effectiveness & readiness of each IB.
You will also monitor and report the status to stakeholders such as management, steering committees, and the Volvo Truck brand.
THIS IS YOU
You are a social person with passion for people with good abilities in building and maintaining strong relationships. You have strong innovation and entrepreneurial spirit and strong ownership mentality. You are a person with a great communication and presentation skills who can communicate on different levels and with different kind of people. Your persistence makes you accomplish objectives despite obstacles and setbacks. You have a deep technical interest and are willing to learn more about our products and their application. You are independent and result-oriented, but at the same time a team player. Most important of all is your personality and desire to drive early detection. The successful candidate will show a winning attitude and strong track record and references.
Personal attributes needed to succeed in this role:
Focus on generating Customer and Business value, drive for results
Cultivate innovation, create new and better ways to be successful and efficient
Curiosity, tackle problems in a novel way, see patterns in complex information and pursue deep understanding, thinking in opportunities instead of barriers
Engage and inspire, create a climate in which people are motivated to do their best to help the organization achieve its objectives
Adaptability, comfortable with unanticipated changes of direction or approach
Instills trust, gaining the confidence and trust of others through honesty and integrity
Interpersonal understanding: Relates well to all kinds of people-up, down, and sideways, inside and outside the organization; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
Manage Complexity & Ambiguity, consistently achieve results, even under tough circumstances, not afraid to use facts to demand action from line functions
Required Qualifications
Education:
Master or Bachelor of Science degree or equivalent technical university degree
Experience - Work
>3 years of technical work in relevant areas
Proven leadership in technology and people or in projects and project management
Proven ability in communication, adjusting content and style to meet the needs of diverse stakeholders
Experience in vehicles development and vehicles product know-how
Experience in operating effectively even when things are not certain, or the way forward is not clear
Knowledge:
Strong knowledge in database and data visualization applications such as Excel and Power BI
Communication, ability to provide information regarding tasks, plans, schedule, strategies and org structure to stakeholders, ability to communicate with many people and functions using oral as well as other presentation skills
Team building, ability to encourage and enable people to work together as a team to accomplish the project
Publiceringsdatum2021-12-02Så ansöker duSista dag att ansöka är 2021-12-23
Klicka på denna länk för att göra din ansökanFöretagVolvo Business Services AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Business Services AB (org.nr 556029-5197)
405 08 GÖTEBORG
Arbetsplats Volvo Group
Jobbnummer 6171574
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