Process Analyst to Customer Service
Klarna AB / Organisationsutvecklarjobb / Stockholm
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hela Sverige The year was 2005 and e-commerce had long been precarious. With an idea to offer secure and simple payment solutions, Klarna was founded that same year. Six years have passed and we have grown to an ambitious and creative company of 600 employees. We have been awarded Company of the Year in -07 (bragging), increased our turnover by 13 570 % (statistics) and managed to become the Nordic market leader (facts). Klarna is partly owned by Sequoia Capital, DST Global and General Atlantic - companies that have seen the same potential in Google, Facebook and Twitter as they do in us. We think that is a good start.
Want to join us on a journey beyond the ordinary?
Klarna is looking for a Process Analyst to Customer Service to the office in Stockholm, Sweden.
The Customer Service Management team consists of a Service Delivery Manager, a Quality Manager and last but not least an Efficiency Manager, who you will report to. The Efficiency Manager is responsible for process management, channel communication and customer satisfaction in all markets were Klarna is present.
Work tasks
As a process analyst at Klarna you will be working in projects within our Customer Service organisation. Your main task is to analyze our current processes and make them more efficient, working with best practice, ongoing improvement, standardisation of our way of working and also analyzing the impacts on the rest of the organization.
Requirements
You have experience of working in large scale organizations like Bank, Insurance- or Debt collection Industry e.i. with activity development, administration development or with process and change management. It is a plus if you are used to working with lean processes of a large, global Customer Service.
You like to be a part of a team, working towards our common goals and also like to share your experience with your colleagues but you have no problems working on your own.
You have an understanding for the end customer and you are keen on seeing details. You are not afraid of questioning things and being innovative.
Contact hiring manger Marie Rosengren if you have any questions, + 46 76 526 00 88.
You want to ...
• work at one of Sweden's fastest growing companies where only you set the limits.
• be given the opportunity to influence a rapidly growing organization in an international market.
• have a workplace filled with the energy, entrepreneurial spirit and job satisfaction.
We want ...
• you to invest in us as much as we invest in you. You should not work for Klarna, you will work with Klarna.
Are you ready for the challenge?
Send your resume, cover letter and your grades to us as soon as possible. Gather your attachments in one pdf. Selection and interviews will be held continuously.
Recruitment assistance not wanted!
We look forward to your application!
Publiceringsdatum2012-06-07Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duKlicka på denna länk för att göra din ansökanAnsökan kan tyvärr inte göras via e-post.
KontaktMarie Rosengren, + 46 76 526 00 8
FöretagKLARNA AB
AdressKLARNA AB
NORRA STATIONSGATAN 61
11343 STOCKHOLM
KontorsadressNORRA STATIONSGATAN 61
STOCKHOLM
KontaktuppgifterTelefonnummer: 08-12012000
Jobbnummer 1266535
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