Principal Engagement Architect
SAP Svenska AB / Supportteknikerjobb / Stockholm
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hela Sverige Visa alla jobb hos SAP Svenska AB i Stockholm Publiceringsdatum2015-03-16Beskrivning av verksamhetenSAP is at the center of today's technology revolution, developing innovations that not only help our customers run at their best, but also improve the lives of people everywhere. As the market leader in enterprise application software, we help organizations of all sizes and industries combat the damaging effects of complexity, generate new opportunities for innovation and growth, and stay ahead of the competition. SAP applications and services enable more than 282,000 customers to operate profitably, adapt continuously, and grow sustainably.
Dina arbetsuppgifterDefine and deliver innovation strategy for regional MaxAttention customers Contribute to AGS strategic topics . Manage regional engagements: MaxAttention Positioning & Set-up & Delivery. Customer Situation Analysis. Value Proposition and Benefit Case. Engagement Delivery. Customer interface. Escalation Management for critical situations. Manage delivery of Enterprise Support / Product Support for Large Enterprises. Training and Mentoring Tasks.
Utbildning och erfarenhetBachelor in Computer Science, Mathematics, Physics, or similar. ? TQM Certification. Problem Resolution: he/she is able to effectively resolve or drive resolution for the most difficult and complex problems that require the creation of new and innovative methods and approaches Ability to manage complex Customer Solutions in top maintenance segment (level 3): Is able to manage major enterprises and their comprehensive solution landscapes (SAP and non-SAP products) and takes a lead in solving complex customer issues. Is able to manage complex customer situations and is able to communicate to the customer's project team and C-level. Well established communication and presentation skills to transfer knowledge to diverse audiences. Profound program and project management skills. Tool Knowledge: has a very good understanding of AGS tools (e.g. SAP Solution Manager) and is able to present and explain strategy and demonstrate capabilities to customers. Thinks through and uses influence strategies to achieve agreement or support in the most complex or controversial situations internally and in partner or customer projects. Is able to Mentor highly qualified and experienced Support employees. English: Fluent
Arbetstider och omfattningTillsvidare
Heltid
eö
Tillträdesnarast
ErsättningFast och rörlig lön
Så ansöker duSista dag att ansöka är 2015-03-31
Application in English
Ansökan kan skickas till e-postadress:
tanja.klein01@sap.comKontaktTanja Klein, rekryterare +358104304911
tanja.klein01@sap.comFöretagSAP Svenska AB
AdressSAP Svenska AB
11134 STOCKHOLM
KontorsadressSveavägen 44
Övriga kontaktuppgifterTelefonnummer: 08-58770000
E-postadress:
tanja.klein01@sap.com Jobbnummer 2206924
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