Pghv North Europe It Service Delivery Manager
Hitachi Energy Sweden AB / Inköpar- och marknadsjobb / Ludvika
2025-01-14
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hela Sverige The opportunity
Join our High Voltage Products team in Ludvika, part of Hitachi Energy, where we specialize in innovative and reliable solutions for power transmission and distribution, supporting efficient and sustainable energy systems worldwide.
As the Regional IT Service Delivery Manager (SDM) for North Europe, you'll provide IT solutions and services, collaborating with regional and site business unit leads, application owners, and IT stakeholders. Your responsibilities include ensuring the delivery of IT infrastructure and applications, managing ticketing and escalations, and leading a team of IT professionals, including three IT/OT specialists.
You'll be the key point of contact for IT service performance, gathering business needs for new and improved IT services, and ensuring overall satisfaction. Additionally, you'll manage vendor relationships and ensure service delivery processes meet organizational objectives.
How you'll impact
Develop and execute IT delivery capabilities within the region.
Interface with business units, consulting on IT-related topics.
Lead a multi-country team of IT specialists, providing efficient IT solutions.
Manage hosted IT resources and support global IT projects.
Implement the global standard IT operating model and oversee service delivery.
Ensure compliance with local laws, licenses, and IT controls.
Your background
Bachelor's degree in Computer Science or Engineering.
5+ years of IT experience, management experience is a plus.
Fluent in English and Swedish.
Experience in project management of complex global projects.
Proficient in process management, business process improvement, and value stream mapping.
Familiarity with manufacturing operations, processes, and change management is an advantage.
Tools we use:
MS Office Products -Excel, Word, Sharepoint, Teams, Outlook
SNOW Service Now Enterprise IT Management Platform.
Microsoft DevOps, Microsoft Azure
SAP S4Hana
Information/Data & Analytics/Business Intelligence
Methodologies of this role:
ITIL 4 Preferred
L6S Lean 6 Sigma Certified
PM/Agile PM
COBIT
What we offer
Collective agreement
Flexible working time
Health care and wellness allowance
Fantastic career possibilities within Hitachi Energy both within Sweden and globally
Mentor to support you throughout onboard phase
Various trainings and education supporting employee development
Diversified company with over 70+ nationalities working in Sweden
Supplementary compensation for parental leave
Employee Benefit Portal with thousands of discounts and perks
Recruiting manager Yuliya Vasileva,
yuliya.vasileva@hitachienergy.com will answer your questions about the position.
Union representatives - Sveriges Ingenjörer: Philip Bengtsson, +46 107-38 25 17; Unionen: Michael Fosselius, +46 107-38 46 19; Ledarna: Frank Hollstedt, +46 107-38 70 43.
All other questions can be directed to Talent Partner, Filippa Bengtsson
filippa.bengtsson@hitachienergy.com Så ansöker du Sista dag att ansöka är 2025-02-02
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Hitachi Energy Sweden AB (org.nr 556029-7029)
771 80 LUDVIKA
Arbetsplats Hitachi Energy, Ludvika
Jobbnummer 9101387