Packet Core Customer Support Engineer (732562)
Ericsson AB / Supportteknikerjobb / Göteborg
Observera att sista ansökningsdag har passerat.
Visa alla supportteknikerjobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Ericsson AB i Göteborg,
Borås,
Kävlinge,
Linköping,
Lund eller i
hela Sverige About this opportunity
Ericsson's Packet Core products are growing on the market, and our customers are now in the transition to 5G. We at PDU PC PIDS are here to help them succeed, and we are now looking for a Customer Support engineer. The team handles support cases and emergencies for our 5G products PCC and PCG but also for our legacy products EPG and SGSN/MME.
Together with teams from other sites and products, the local customer engineers, and the developers, we support our customers' projects and live operations 24/7 around the globe.
What you will do
Handle customer support requests (CSR) and Jira support tickets.
Be part of the Deployment support team that directly supports our most prioritized customer deployment projects.
join a phenomenal team with huge experience in mobile networks where everyone helps each other and has regular competence sharing sessions. We believe and practice constant learning through courses, training and rotations
Participate on the Emergency roaster.
Participate in task forces that requires sophisticated troubleshooting to tackle critical customer problems.
Initiate and drive process improvements to improve the efficiency and quality of our work.
Build and maintain contact network inside and outside of our PDU.
Actively participate in the teams competence development through identifying and preparing knowledge sharing.
You will bring
Have the skill and will to work with groundbreaking technology requiring constant competence development to keep up.
Enjoy being the key technical person that many depend on to fix urgent customer problems.
Be easy in a Linux/Unix environment and have a keen understanding of IP protocols and IP-based routing.
Be interested in mobile networks and want to involved in the transition to 5G and the evolution of our Ericsson Packet Core products to cloud native.
Be a team-player with good communications skills, proficiency in English
Excellent collaboration skills and actively collaborate in a more extensive community in a global organization
Excellent communication skills and a service-minded attitude with the will to help our customer and the team
Abilities to perform under stress, handle critical issues, and make priority decisions when needed
Added Skills:
Have the skill and will to work with groundbreaking technology requiring constant competence development to keep up.
Enjoy Being the key technical person that many depend on to fix urgent customer problems.
Be comfortable in a Linux/Unix environment and have a keen understanding of IP protocols and IP-based routing.
Be interested in mobile networks and want to be part of the transition to 5G and the evolution of our Ericsson Packet Core products to cloud native.
Be a team-player with good communications skills, proficiency in English
Contact Person
Camilla Wohlin
camilla.wohlin@ericsson.com Why join Ericsson?
At Ericsson, you 'll have an outstanding opportunity. The chance to use your skills and inspiration to push the boundaries of what 's possible. To build never seen before solutions to some of the world's toughest problems. You 'll be challenged, but you won't be alone. You 'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Sweden || Göteborg
Så ansöker du Sista dag att ansöka är 2023-10-16
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ericsson AB (org.nr 556056-6258)
Lindholmspiren 11 (
visa karta)
417 56 GÖTEBORG
Övrig information om företaget/organisationen Offentliga upphandlingar där Ericsson AB varit leverantör Jobbnummer 8169750
Observera att sista ansökningsdag har passerat.