Order Support
Volvo Group / Inköpar- och marknadsjobb / Göteborg
2017-05-25
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hela Sverige Volvo Truck Order Support is responsible to support the sales organisation (Sales area, Market company & dealers) within TSM so that orders are specified correctly and planned on the right moment according to the customer demands. The complete Volvo Order Process from MAS Order Customer Solution process to Firm planning point for handover to GTO production.
Key Responsibilities
• Be the contact person between the sales organisation and GTO for questions concerning the ordering and planning of new trucks.
• Make sure that all orders are planned correctly before def run.
• Follow the predefined KPI's around order book stability and take actions for improvements
• Cooperate with the order coordinator to secure a proactive restriction process.
• Cooperate with the technical sales engineer in the handling of customer adaptation (CA) requests.
• Support the dealer network concerning planning and product issues in order to reach a good customer satisfaction.
• Give correct advice to the dealer network concerning the standard product offering so that the order can be specified correctly according to the wishes of the customer.
• Send out information to the dealer network concerning delivery lead-times, so that the dealer can supply the customer with correct planning information.
• Support the dealer network in the daily use of the order systems (OM, VSS)
• Continuously monitor the orderbook and take the necessary actions to obtain optimal planning & specification according to the wishes of the customer.
• Guarantee, together with your team, a continuous availability for the dealer network during the agreed working hours.
• Through a continuous attention for the customer, obtain a good general result for your region on the annual Customer Perception Survey (CPS), meaning above the agreed norm.
• Take actions in order to continuously improve and maintain your required competences (product and market knowledge) and to apply this optimally in the own organisation.
• Contribute to a good cooperation with the market company in order to share information and have univocal communication towards the dealer network.
• Take initiative to regularly exchange information with the region (logistic manager and sales administration) to discuss ongoing issues and new initiatives.
• Follow up the predefined SLM's (service level measurement) and take actions for improvements
• Actively contribute to the Order Business Plan
For further infomation kindly contact:
Ekaterina Orre, Director Order Support VT, tel. +46 31 3226561
Personal Profile
Essential educational and/or training qualifications:
• Hold a bachelor degree
• Strong communication skills
• Service minded
• Highly accurate
• Good analytical skills
• Active team working
• Positive mindset and a can do attitude
Preferred Experience, Technical Skills and Knowledge:
• Good understanding of the sales environments
• Good understanding of manufacturing and logistics
• Knowledge of Volvo planning tools
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world's best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
Publiceringsdatum2017-05-25Så ansöker duSista dag att ansöka är 2017-06-07
FöretagVolvo Group
AdressVolvo Group
•
40508 Göteborg
Kontorsadress•
Jobbnummer 3521052
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