Order Management Specialist
ABB AB / Kundservicejobb / Västerås
2025-10-13
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hela Sverige At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to: ELDS Regional Sales & Solutions Leader NEU.
Your Role and Responsibilities
Empowering the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we are committed to driving progress through innovation, collaboration, and a deep sense of responsibility. Our values-care, courage, curiosity, and collaboration-guide everything we do, and we believe in fostering a diverse and inclusive workplace where everyone can thrive.
Join us and be part of a global team that's shaping the future of electrification.
As an Order Management Specialist within ABB Electrification, Distributed Solutions in Sweden, you will play a key role in delivering a seamless customer experience. You will be the first point of contact for our customers and partners, ensuring that every interaction-from order registration to invoicing-is handled with professionalism, accuracy, and care. This position is onsite at our office in Västerås, Sweden. We believe in the value of close collaboration and teamwork, and you will be part of a dynamic environment where your contributions make a real impact.
Your responsibilities
Manage customer orders from entry to invoicing, ensuring timely and accurate processing.
Monitor order status, deliveries, and invoicing to proactively address potential issues.
Communicate clearly and consistently with customers, providing updates and resolving inquiries. Collaborate cross-functionally with internal teams to ensure customer needs are met.
Continuously seek opportunities to improve processes and enhance customer satisfaction. Support escalation and expediting processes when necessary.
Qualifications for the Role
2-5 years of experience in customer service or order management, preferably in a technical or industrial environment.
A proactive and solution-oriented mindset, with strong ownership of customer issues.
Excellent multitasking and self-management skills in a fast-paced setting.
Experience working cross-functionally and collaboratively within an organization.
Solid knowledge of SAP and an understanding of electronic order flows; experience with Salesforce is a plus.
Fluency in Swedish and English, both written and spoken.
What's in it for you?
We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.
More about us
ABB Electrification - Distributed Solutions is a global leader in electrical products and systems that enable safer, smarter, and more sustainable power distribution. We help customers improve energy efficiency, enhance safety, and drive innovation across industries. We look forward to receiving your application and welcoming you to a team where your ideas and contributions matter.
For questions about the position, please contact Recruiting Manager; Elin Löfendahl +46 72 4612708. Union representatives; Sveriges Ingenjörer; Senad Huijc, +46 730 88 30 06, Ledarna; Lenny Larsson, +46 706 32 85 47, Unionen; Johan Lundström +46 730 77 03 66. All other questions can be directed to Talent Partner Matilda Engman +46 72 461 21 92.
We look forward to reading your application in PDF format. Last day to apply is 31 October. Please note that the interview process is ongoing, apply now to secure your spot in the recruitment process!
Please note that to be eligible for employment at ABB Sweden, you will need to pass our pre-employment screening steps. This includes a reference check, a drug test, and could also include an extended background check.
We kindly decline direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements.
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
We value people from different backgrounds. Could this be your story? Apply today or visit
www.abb.com to read more about us and learn about the impact of our solutions across the globe.
Så ansöker du Sista dag att ansöka är 2025-10-31
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare ABB AB (org.nr 559193-0903),
https://careers.abb/global/en Kopparbergsvägen 2 (
visa karta)
721 83 VÄSTERÅS
Arbetsplats Västerås, Kopparbergsvägen 2
Jobbnummer 9552798