Operations Manager Acrelec Sweden
Acrelec Sweden AB / Chefsjobb / Sollentuna
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hela Sverige Acrelec Services is an experienced IT services company, who focus their expertise on the dynamic market sectors of Retail, QSR and Hospitality. Using our experience, technical expertise and passion for customer service, we remove the frustration and expense of operating own IT services, and provide a wide range of tailor-made solutions that are right for our customers? business.
To strengthen our market position we are looking for an experienced customer facing Operations Manager to head a team of 10 persons within our organization in Sweden.
Responsibilities
As Operations Manager you will oversee the operations led activities for Acrelec Sweden, ensuring that customer requirements and expectations are met.
• Management of the helpdesk, field engineering and project teams.
• Maintain excellent relationships with customer accounts, ensuring that customers have a relevant contact point that they can speak to in a timely manner.
• Take the lead in year-on-year improvements in Acrelec customer satisfaction ratings.
• Plan and ensure all activities are correctly prioritised and executed accordingly with appropriate resourcing.
• Ensure that reporting and appropriate communication levels are maintained at all times.
• Make certain that good staff morale is evident throughout the company and develop personnel.
• Negotiate commercial terms with customers, vendors and contractors.
• Assist the Country Manager in production of the country?s annual business plan and long term strategy.
Experience and Skills
You have a min. 2 year?s of documented experience in an end-customer facing role from similar previous positions in a support services environment. A background within the sectors of retail / hospitality is of advantage.
• Demonstrated ability to provide regular and clear communication to customers.
• Experience with formalized methodologies in order to implement standard processes across our teams.
• Skills in project/program management in an IT environment, incl. knowledge sharing.
• Competency to oversee budgets and financial plans.
• Familiarity with POS systems/technologies.
• Expected educational level: Degree or equivalent work experience.
Personal Profile
Your personal qualities are based around a distinct commitment to exceptional customer service and business improvement.
• Excellent communicator and proactive facilitator.
• Good staff manager and motivator with strong organisational skills.
• Proven ability to deliver the right results on time.
• A polite and positive personality style paired with confidence and assertiveness.
Contact
For questions regarding the position please contact Country Manager Thomas Brandmeier (tel. +45 2053 6110).
Please send your application and CV to email:
thomas.brandmeier@acrelec.comPubliceringsdatum2014-12-22Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2015-03-31
Ansökan kan skickas till e-postadress:
thomas.brandmeier@acrelec.comKontaktThomas Brandmeier, Managing Director +45 2053 6110
thomas.brandmeier@acrelec.comFöretagAcrelec Sweden AB
AdressAcrelec Sweden AB
19253 Sollentuna
Övriga kontaktuppgifterE-postadress:
thomas.brandmeier@acrelec.com Jobbnummer 2110656
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