Operations Manager - Webhelp Nordic - Försäljningsjobb i Göteborg
Operations Manager
Webhelp Nordic / Försäljningsjobb / Göteborg
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The role:

As an Operations Manager you will report to, and work together with, our Account Manager to establish targets for the assignment, and to meet financial and operational targets including assignment-related KPIs.

The role is covering a large number and wide scope of tasks where you must align your work to the assignment's agreement. You will have a key role and a vital responsibility within the business.

The position includes work tasks withing- and responsibility for the following areas:

Area People: Responsible for development and follow-up of direct reports and support functions in the assignment; training, introduction and coaching Execute salary revision and assignment specific bonus models for direct reports Responsible for cost efficient staffing in the assignment, and secure ordering of recruitment according to recruitment procedures Secure a good working environment, physically as well as psychosocial Responsible for running the assignment according to labor legislation and for following collective agreements Responsible for communicating to direct reports about the company's and the assignment's targets, results, values, guidelines, policies, and securing that the communication works and reaches all parts in the chain Carry out RAQ-conversations and annual employee reviews
Area Process: Work together with Account Manager to establish targets for the assignment, and responsible to meet financial and operational targets including assignment related KPIs. You will be responsible for all resources in the delivery, and to evaluate and report on financial and operational figures to Account Manager.
Area Sales and Market - Client relation: Contact person for the assignment and delivery related questions from the client Develop and retain a close and constructive relationship with the client Develop and retain branch knowledge as well as client specific knowledge

To fulfill the role, you have strong leadership skills. Your leadership is adaptable to changing situations and conditions where it is natural for you to have the ability to recognize what actions are required - both in a short and long term.

Important elements in the role is to analyze and evaluate the results of the production to secure right targets, improvements, a thriving, efficient and a profitable business.

Brilliant communication and understanding of employees, the business and customer/client requirements is also necessary. We expect you to have experience from a similar role and to be proficient in business planning, in order to build financial projections, charts and reports. Of course, you also have relevant IT competencies and a high degree of communication skills including verbal and written English.

You thrive in situations where keeping your head straight is important to not lose focus on the objective.

You will be overall responsible for all client requirements and client satisfaction in general.

Your strongest competencies are: Results orientation Planning and organizing Quality orientation Adaptibility Initiative Leadership
Webhelp is a global business process outsourcer (BPO), specializing in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From 26 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients' operating models to generate financial advantage.

We partner with some of the world's most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

Webhelp is owned by its management and KKR, a leading global investment firm, as of February 2016. More information can be found at www.webhelp.com

Are you ready to take the jump, and become part of something bigger? - Then apply now!

Non Discrimination: Webhelp see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.

Start date of employment and professional education: According to agreement.
Length of education: 3 months

Varaktighet, arbetstid
Heltid Tillsvidare



Så ansöker du
Sista dag att ansöka är 2018-07-13
Klicka på denna länk för att göra din ansökan

Jennie Olsson jennie.olsson@nordic.webhelp.com +46 8 5010 4000

Webhelp Nordic

Webhelp Nordic
Johan Willins gata 8
40121 Göteborg

Johan Willins gata 8


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