On-Site Service Specialist
Hitachi Energy Sweden AB / Assistentjobb / Landskrona
2024-01-09
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hela Sverige At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals, and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.
Your responsibilities
Diagnosing and resolving IT-related issues effectively and efficiently.
Ensuring that computers are delivered in a 'ready-to-use' condition for IT users.
Provide ad-hoc training to users on common IT issues and guides them through self-service tools.
Managing the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
Conducting regular inventory checks for relevant hardware.
Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.
Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
Identifying and report potential risks that could impact the quality of OSS services.
Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
Host and assist third-party technicians.
Perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.
Adhere to prescribed OSS governance, which involves participating in meetings and following the escalation process, among other responsibilities.
Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
Your background
Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.
Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.
Proactive and solution-oriented mind-set
Demonstrates an ability to work independently and is self-driven
Legal authorization to work in applied location is required. We will not sponsor individuals for employment visas now or in the future for this role.
More about us
Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply before February 4th! Applications will be reviewed on an ongoing basis, so don't delay - apply today!
More information: Recruiting Manager, Oliver Dimitrijevic,
oliver.dimitrijevic@hitachienergy.com will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Karolina Czechowski, +46 730- 73 41 15; Ledarna: Christer Fridlund, +46 107-38 29 12; Unionen: Yvonne Norgren, +46 107-38 36 94. All other questions can be directed to Talent Acquisition Partner Fredrik Soder,
fredrik.soder@hitachienergy.comHitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world's energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD.
www.hitachienergy.com Så ansöker du Sista dag att ansöka är 2024-02-04
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Hitachi Energy Sweden AB (org.nr 556029-7029)
Arbetsplats Hitachi Energy
Övrig information om företaget/organisationen Offentliga upphandlingar där Hitachi Energy Sweden AB varit leverantör Jobbnummer 8377685