On-site co-ordinator (SD background)
Sony Nordic / Administratörsjobb / Stockholm
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hela Sverige About the company
Sony is a leading global innovator company with focus on audio, video, game, communications and information technology products for both the consumer and professional markets. With its music, pictures, computer entertainment and online businesses, Sony is uniquely positioned to be the leading electronics and entertainment company in the world. Through Sony Mobile Communications XperiaT smartphone and tablet portfolio, Sony Mobile Communications delivers the best of Sony technology, premium content and services, and easy connectivity to Sony's world of networked entertainment experiences.
Job description
Manage Services Operations
• Support Coordination across multiple Territories together with offshore teams .
• Incident Management - provide/organize efficient and stable Operations in the areas of . reactive Support (incidents, service requests) .
• Proactive System Monitoring .
Problem Management :
• Create the requests for the Problems .
• Investigate the root cause for the incidents that require deep-dive and contact the deep-dive lead if required .
• Derive System Improvements out of daily Operations tasks
Escalation Management:
• Acts as the second point of escalation for queries from the ISBL (offshore) operations team .
• Provide 3rd Level Support for Tickets .
• Direct ISBL Operations Team (offshore) resources and activities
• Manage and uphold SLAs for application services. .
• Act as bridge between onsite & offshore and take ownership . - - Work with Service Manager on providing timely and accurate inputs for creating the service reports .
• Participate and provide inputs for project post implementation reviews .
• Participate in Transitioning Projects into operations by working with the project team and the Change Manager .
• Work with the SME,
• Service Manager to enable Knowledge Transfer on demands, System Improvements .
• Monitor the Remedy queue and take action on the tickets (e.g. un-assigned, wrong queue, out-of-SLA etc.) .
• Daily Health Check Reports - review & follow up where further actions are warranted .
• Create, review and maintain Operational Support Documentation
• Provide timely and accurate inputs for the maintenance of the Issue log to the Service Manager .
• Maintain mutually productive and effective relationships with key territory with IT counterparts
Qualifications required
Expertise in one or more of the following SAP modules - Materials Management (MM), Sales & Distribution (SD) .
• Good application experience within SAP SD including configuration, design, testing, compliance & implementation with 6 E2E projects and 3 support projects. .
• Significant: Experience in basic functions, sales order processing, order fulfilment, consignment process and advanced returns management process. .
• Significant: Experience in Pricing, billing and outputs.
• Significant: Experience in minor enhancements using user exits / BAPIs.
• Preferable: Experience in Credit Management.
• Preferable: Experience in interfaces with legacy systems.
• Preferable: Experience in SD - LO (Shipping) and Transportation.
• Actively engage with the client team by participating in the business process discussions.
• Understand the current processes, pain points and new requirements to design an effective solution in SAP ERP.
• Guide the technical consultants in ensuring successful delivery of the SAP Solution.
• Work experience on ALE, IDoc's, interfaces.
• Good in understanding ABAP code and debugging skill.
• Integration with SD MM and FI.
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-07-07TillträdeAs soon as possible
ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2016-07-18
Vi ser fram emot att ta del av din ansökan via
christoffer.hallefors@sonymobile.com senast 18:e juli men gärna tidigare då urval sker löpande.
Kontakt av rekryterings- eller bemanningsföretag undanbedes, då vi sköter rekryteringen själva.
Ansökan kan skickas till e-postadress:
christoffer.hallefors@sonymobile.comKontaktPatik Wigholm
Christoffer Hällefors (Rekryterare) , 0725071184
christoffer.hallefors@sonymobile.comFöretagSony Nordic
AdressSony Nordic
16422 KISTA
KontorsadressTorshamnsgatan 20, 4 tr
Övriga kontaktuppgifterTelefonnummer: 0046858545000
Jobbnummer 2945015
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