Nu Söker Vi Finsktalande Agenter Till Viaplay
Transcom AB / Administratörsjobb / Stockholm
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hela Sverige Transcom World Wide ingår i Kinnevikkoncernen och har 24000 anställda som levererar service till 29 länder. Transcom World Wide hanterar kundservice för konsumentintensiva företag inom en rad olika branscher - bl. Telekommunikation, resor- och hotellbranschen med bl.a. scandic kundtjänst samt finans- och energisektorn. Transcom AB är en av Borås Största arbetsgivare med 480 anställda.
Viaplay är Skandinaviens ledande online-tjänst för TV-program, filmer och sportevent. Här har du alltid tillgång till det senaste och mest populära utbudet. När du vill, var du än är. Börja njut direkt.
Din huvudsakliga arbetsuppgift är att hantera inkommande samtal från Viaplays kunder.
Vi söker ett flertal finsktalande agenter till vår kundsupport.
Assignment Summary Responsible for providing customer care activities for defined client projects. The CSR reports directly to the Team Leader (TL). Description of Role and Objectives CSR should perform assigned customer service, telemarketing and Back office duties the best way to meet company objectives in all areas of employee, client and shareholder satisfaction.
Responsibilities CSR's main task is to offer full range of customer service to assigned Employer's Clients, by phone, fax or mail/e-mail. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite and competent.
CSR's work duties can as well include data input to Clients' programs and other back office tasks. The BO tasks should be made on first opportunity, precisely, without mistakes.
Qualification and experience
To qualify for this role you must:
• Possess university entrance degree.
• Have six months of customer service or sales experience in a contact centre or related environment.
• Have six months of computer related experience.
• Have worked in a performance driven environment.
• Strong customer orientation
• A degree of familiarity with the product(s).
• Dedication and commitment
• A proactive approach
• A proven interest in providing excellent customer service
• Problem-solving skills
• Flexibility to handle differing contact media
• Decision-making skills
It will help if you:
• Have a good understanding of CRM best practice
• Have other language skills including English
Personality profile:
To be successful in this role you must:
• Possess positive attitude.
• Have very good interpersonal skills (both written and oral)
• Take ownership for quality, competence, and commitment.
• Enjoy/thrive on autonomy within the franchise framework and be results focused.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.
• Speak English (communicative) and relevant Country local language (fluent)
• Demonstrate a strong affinity with consumer electronics
• Analytical mind for troubleshooting
• Good listening and comprehension skills
• Customer oriented mindset
• Good communication skill written (grammar, spelling) and verbal
• Proactive, result oriented
• Committed team player and a motivated self- starter
Ansökan tas bara emot via denna länk
https://zims.zerolime.se/?link=0c17cc0a-6edc-4f15-b241-5d95031ecf44&tag=amsPubliceringsdatum2013-11-19Så ansöker duSista dag att ansöka är 2013-12-19
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktFöretagTranscom AB
AdressTranscom AB
Rålambsvägen 17
11259 Stockholm
Jobbnummer 1706892
Observera att sista ansökningsdag har passerat.