Norwegian speaking Technical Support Agent
MultiMind Bemanning AB MultiMind Bemanning AB / Supportteknikerjobb / Stockholm
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hela Sverige MultiMind Bemanning AB offers staffing and recruitment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.
Are you outgoing and service-minded? Are you driven by customer contact and problem-solving? Can you manage to work in a fast pace environment and at the same time sustain a high level of energy on own initiative? Then it’s you we’re looking for!
MultiMind Bemanning are now looking for a Norwegian speaking candidate to our client, who wants to expand their Nordic support team in Stockholm. This is a direct recruitment with start as soon as possible.
About the company
Our client is a global technology company, who provides innovative products, solutions and services within communication technique. The company is one of the leading suppliers on the market and represented in 130 different countries all over the world. They are now looking for the perfect candidate to be a part of their technical support team at their Nordic headquarter in Stockholm, where they work in an open office environment.
About the role
In the role as a “Technical Supporter†your main responsibility is to assist the company’s customers by answering their queries concerning technical issues. Your primary working tasks will be answering inbound conversation from customers through phone and email, which will be your main working tools. Your working day at the office will be dynamic, since you continuing will be in contact with different people during the day, both internal and external parts. Besides your primary working task as mentioned above, your role also consists of some administrative work.
In the Nordic service team they work towards the total customer experience and the customer’s needs in order to secure the best possible customer satisfaction. They work towards the goal to create the best customer experiences and results and due to this it is important that you thrives with responsibility and are capable of working independent in line with the company’s overall goal.
Working tasks
Answering inbound phone calls and email from customers Solving the customers queries and provide technical support Administrate and follow-up on the incoming cases Maintain and update intern CRM-systems Coordinate service-visit between the company’s technical supporters and the customers Contribute with improvements for the company's internal systems, manuals etc.
Your profile
We are looking for a person who:
Is driven by customer contact and understands the importance of being listening and communicative towards customers Have excellent communication skills Have a high level of professionalism and customer service skills Is a problem-solver and pedagogic in your appearance Is enterprising, energetic and curious Is service-minded and comfortable by working in a fast working pace Is an independent worker who maintains a high energy-level on own initiative Is fluent in Norwegian Have good English skills Is proficiency with Microsoft Office Have the ability to learn and adapt to new software and IT-systems Have succeed an high school education
We are looking for someone with experience within either administrative work, support or customer service. It is beneficial if you have previous experience from working with the phone as your primary work tool. Besides that we prefer if you are a familiar user of Windows and MS Office.
Interested?
If this sounds interesting, we recommend you to apply today as the selection process and interviews are held continuously. The position might be filled before the application deadline.
Varaktighet, arbetstid
fulltime asap
Publiceringsdatum2016-03-07Ersättningfixed
Så ansöker duSista dag att ansöka är 2016-03-28
Klicka på denna länk för att göra din ansökanKontaktDorte Meldgaard +46 (0)8 21 67 42
FöretagMultiMind Bemanning AB MultiMind Bemanning AB
AdressMultiMind Bemanning AB MultiMind Bemanning AB
Kungsgatan 66
11122 Stockholm
KontorsadressKungsgatan 66
Övriga kontaktuppgifter Jobbnummer 2709057
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