Norwegian speaking Customer Service Agent - Ikano Bank AB Sweden - Butikssäljarjobb i Malmö
Norwegian speaking Customer Service Agent
Ikano Bank AB Sweden / Butikssäljarjobb / Malmö
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Want to join our Nordic Customer Service Center and help us to reach our mission to exceed our customers' expectations? Then apply right now as Ikano Bank's B2C division has an open position. The role reports to Team lead and is based in Malmö/Hyllie.

Let's make a difference in finance for the many people

Your primary responsibility is to communicate with our Norwegian customers via phone and e-mail. Together with your colleagues, you offer our services based on the client's needs and provide adaptive solutions. You contribute actively to drive the business forward from the experience the customer interface gives you. Ikano Bank offers simple and good services on fair terms.

When our customers need to make use of our services you:

* Make initial credit recommendations and credit assessments based on the credit scoring made by our credit system.
* Conduct initial investigation to "Know Your Customer" to avoid fraud and anti-money laundering.
* Inform the customer about the pre-approval of their application and which documentation is needed, before a final evaluation of the application can be made.
* Review the debt agreement and/or documentation and check that all requested documentation is provided and that the debt agreement is signed the right way.
* Evaluate the application and inform the customer about the rejection or approval of their application.
* Activate the customer's account and fulfill the agreement if the application is approved and initiate payment in the customer system

Are you the one for Ikano?

* It is an advantage if you speak the Norwegian language
* You have expertise in evaluating creditworthiness of individuals and businesses. Determine the likelihood that our customers are able to meet their financial obligations, often by reviewing financial history and determining whether market conditions will be conducive to repayment.
* We are looking for a responsible, flexible co-worker who has the ability to see the big picture. You have a strong customer focus and a sense of service and a genuine interest in everyday sales and finances. It is an advantage if you have a university degree or equivalent qualification. Knowledge in English and a Nordic language, both written and spoken will be preferred, and the ability to work within Ikano's values of sense and simplicity.

Join us now - together we will find a better way

To apply please no later than 2019-05-26 Interviews may also take place prior to the last application date.

More information can be given by Isabel El Massou through email

About us

Ikano Bank offers simple and attractive savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for corporate customers. Ikano Bank has a presence in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany and Austria. Ikano Bank is part of Ikano Group, who is an international group of companies operating in the areas of banking, insurance, residential and retail. At Ikano, our vision is to create possibilities for better living. We do this by working together to create simple and meaningful solutions based on fair terms that bring value to our customers. Ikano Group was established in 1988 and is owned by the Kamprad family. Find out more about us on

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Så ansöker du
Sista dag att ansöka är 2019-05-26
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Ikano Bank AB Sweden

Ikano Bank AB Sweden
Hyllie Boulevard 27
21532 Malmö

Hyllie Boulevard 27


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