Norwegian Speaking Customer Service Agent
Ikano Bank Ab (publ) / Kundservicejobb / Malmö
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hela Sverige This is a permanent position
Want to join our Nordic Customer Service Center and help us to reach our mission to exceed our customers' expectations? Then apply right now as Ikano Bank's B2C division has an open position. The role reports to Team Manager and is based in Malmö/Hyllie.
Let's make a difference in finance for the many people
Your primary responsibility is to communicate with our Norwegian customers via phone and e-mail. Together with your colleagues, you offer our services based on the client's needs and provide adaptive solutions. You contribute actively to drive the business forward from the experience the customer interface gives you. Ikano Bank offers simple and good services on fair terms.
When our customers need to make use of our services you:
• Make initial credit recommendations and credit assessments based on the credit scoring made by our credit system.
• Conduct initial investigation to "Know Your Customer" to avoid fraud and anti-money laundering.
• You provide superior service to private and business customers through incoming or outgoing calls and email.
• You manage and take responsibility of other issues that need to be solved, and additional sales is also part of your work tasks.
• You work under your own responsibility while working closely with colleagues in other departments.
Are you the one for Ikano?
• It is an advantage if you are fluent in Norwegian
• We are looking for a responsible, flexible co-worker who has the ability to see the big picture. You have a strong customer focus and a sense of service and a genuine interest in everyday sales and finances. It is an advantage if you have a university degree or equivalent qualification. Knowledge in English and a Nordic language, both written and spoken will be preferred, and the ability to work within Ikano's values of sense and simplicity.
Join us now - together we will find a better way
Please apply no later than 2023-03-31. Interviews may also take place prior to the last application date.
More information can be given by Olga Mirovic at
olga.mirovic@ikano.seAbout Ikano Bank AB (publ)
Ikano Bank creates possibilities for better living by offering simple, fair and affordable services, enabling a healthy economy for the many people. Our offer includes savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for businesses. We conduct business in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany and Austria. Ikano Bank is a part of the Ikano Group, an international group of companies active within banking, real estate, production, insurance, data analytics and retail, who owns 51 % of the Bank. Ingka Group, a strategic partner in the IKEA franchise system, operating 378 IKEA stores in 31 countries, owns the remaining 49 % of Ikano Bank. Ikano Bank's head office is located in Malmö, Sweden and the company is registered in Älmhult, Sweden where the business was once founded
Ersättning Enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2023-03-31
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ikano Bank AB (publ) (org.nr 516406-0922)
Arbetsplats Ikano Bank AB Sweden
Jobbnummer 7540810
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