Nordic Service Experience Manager
Philips AB / Butikssäljarjobb / Stockholm
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Solna,
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Umeå eller i
hela Sverige Your challenge
Together with the team you will focus on making the consumer care function a loyalty creating business by turning problems into opportunities and proactively finding ways to make problems disappear. Your challenge will be to create the best possible repair and exchange experience for our customer with improved sustainability.
Your responsibilities
Overall responsibility for the Customers Repair and Exchange Service experience.
Manage and develop the relationship with the Repair centers.
Streamline and Optimize the repair and exchange flow - Short term implementation, long term improvement. Complete Business Case of what we're missing, what we need, what we want to achieve, and where we want to be in our repair center collaboration.
Manage escalations from Retailers and local sales teams and proactively work to solve the root causes.
Responsible for managing claims from the local Nordic consumer rights organizations and owner of the local claim handling system (Xpos).
We are looking for
Min 5 years of work experience in Costumer relations and Service experience
Experience in Change Management and strong communication skills
Positive attitude with high energy level and productivity
Knowledge of Consumer rules and regulations for the Nordic Countries preferred
Fluency in English and a Scandinavian language
For over 125 years, Philips has been improving lives through sustainable innovation. Today, we are a leading health technology company focused on making life better for billions worldwide, starting with the lives of our own passionate, collaborative and remarkably diverse employees.We are always looking for like-minded people to join our team and create a healthier, more connected society with us while advancing their careers.
Publiceringsdatum2017-01-30Så ansöker duSista dag att ansöka är 2017-03-01
Klicka på denna länk för att göra din ansökanFöretagPhilips AB
AdressPhilips AB
Knarrarnäsgatan 7, Kista Entrè
16485 Stockholm
KontorsadressKnarrarnäsgatan 7, Kista Entrè
Jobbnummer 3288924
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