Nordic B2B Service Manager to Samsung
MultiMind Holding AB / Datajobb / Stockholm
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We are looking for a Nordic B2B Service Manager to join one of the leading consumer electronics companies in the world! This is a consultancy opportunity, starting ASAP until April 2022.
The Company: Samsung is one of the largest IT-companies in the world within consumer electronics, a digital leader with operations in many industries and countries. Everything they do is driven by a passion for excellence-and commitment to develop the best products and services on the market. In today's fast-paced global economy, change is constant and innovation is critical to a company's survival. For the past 70 years Samsung has set its sights on the future, anticipating market needs and demands to steer the company toward long-term success.
Job Description: As a B2B Service Manager you will support and manage B2B service projects, issues and process development to ensure good coordination with sales, develop new service concepts, and handle Nordic escalations and customer interactions. You will also collaborate with CS Technical Engineer to support product and solution issues within Samsung, for partners and in end customer environments. Other key accountabilities will be:
Nordic B2B service manager responsibility towards sales and external parties. Further enhance relationships and develop new service offerings.
Escalation point for CS B2B issues
Efficiency projects
Cross functional work with other countries for larger roleouts
LED and LFD technical experience, support technical engineer in daily operations within the Nordic organization.
Identify and solve critical issues in end customer environments
Required qualifications: High school or higher degree in IT.
Drivers license
Management skills
Project Management skills
Minimum of 3 years experience in solution and technical support for LED and LFD
It is also a plus if you have previous experience in:
Management (Manager or Team Leader)
Contract negotiations
Process mapping and KPI analysis
Technical experience from LED and LFD products
Your Profile: Fluent in English
Good skills in Excel, being able to do analysis
Well skilled in Office package
Able to identify opportunities for improvement and suitable solutions
Able to drive to implementation of changes
Self-starter (taking own initiatives)
Eager and willing to learn
Team player
Flexible
Well presented and professional
End-customer oriented and responsive to their business issues
Interested? If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.
We offer MultiMind employees: Employment terms according to the collective agreement in terms of salary, vacation, statutory pension contribution, sick-leave entitlements, parental leave and overtime compensation.
A dedicated Staffing & Recruitment Manager that continuously monitor your career development and ensures good work conditions.
Participate in fun activities and events.
Generous preventive health care through beneficial discount on gym membership
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2019-11-27ErsättningEnligt avtal
Så ansöker duSista dag att ansöka är 2020-01-01
Klicka på denna länk för att göra din ansökanFöretagMultiMind Holding AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare MultiMind Holding AB (org.nr 556618-3686),
http://www.multimind.se Arbetsplats MultiMind Bemanning AB MultiMind Bemanning AB
Jobbnummer 4969119
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