Nike Sweden is looking for a Customer Operations Representative
Adecco Sweden AB / Butikssäljarjobb / Stockholm
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hela Sverige Nike Sweden is looking for a Customer Operations Representative responsible to provide superior Customer Service to NIKE internal and external Team Sales (TS) Customers.
Based in Stockholm, you will be part of our Customer Operations team and will directly interact with customers via phone or e-mail in order to resolve issues, facilitate order placement or answer questions.
Key Responsibilities:
• Perform basic order management function: accurate and timely delivery of products to accounts.
• As part of integrated account teams responsible for specific account group on Team Sales.
• Develop a sustainable tracking system of Sales figures together with Team Sales Representative and Finance.
• Drive the relevant principles of Account Management relating to the specific areas of product flow and logistics processes.
• Execute special product needs situations related to new store openings, product launches, and advertising promotions.
• Develop and demonstrate strong account relationship, by working effectively with your nominated Sales counterparts to know the customer's
business and provide first point of contact internally and externally for all relevant customer operations activities.
• Identify and solve account issues related to product orders, deliveries, credit issues, returns.
• Serve as the key link between the customer, finance, transportation and distribution.
• Communicate professionally, efficiently and tactfully through verbal and written communication with Customers, Operations and Sales.
• Proactively sell product based on knowing the specific needs of the customer, offering suitable alternatives when product is not available.
• Work closely together with and support the Team Sales Representative with customer requests/follow up, order entry, Nike.net user guidance and issue escalation.
• Set up TS product line (APP and EQP) for Buying Group's football catalogues together with TS Sales Rep.
• Run and layout daily, weekly and monthly reports as given by Team Leader and flag delays or issues with Business Analyst, Team Leader and/or
Customer Operations Manager.
• Analyze and interpret system generated reports.
Required Qualifications/Experience:
• At least two years business experience in a similar position. Strong service and commercial oriented skills as well as logistical knowledge are preferred.
• Positively embrace and adapt quickly to changes.
• Demonstrate flexibility when priorities of the team and the business demand it. Challenge your multitasking skills each single day.
• Computer skills: SAP knowledge, Microsoft office and in particular advanced Excel skills are a strongly preferred.
• Language: Fluent speaker of Swedish, Finnish and English is a must, all written and spoken.
Nike is constantly looking for talents. Super athletes like Michael Jordan and Cristiano Ronaldo are part of our team today. But we want more. We want top talents from every possible field. Are you our next player? Apply now!
In this recruitment we are working with Adecco. Send in your CV and your application letter as soon as possible but at the latest the 21st of October. Apply to this position at
www.adecco.se. If you have any questions please contact recruitment consultant Natalie Jacquet 08-598 986 11.
Publiceringsdatum2013-10-07Så ansöker duAnsöker gör du genom att använda länken nedan.
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Klicka på denna länk för att göra din ansökanKontaktNatalie Jacquet, Rekryteringskonsult 08-598 986 11
FöretagAdecco Sweden AB
AdressAdecco Sweden AB
Kungsgatan 60
10224 STOCKHOLM
Jobbnummer 1670599
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