Newly graduate / junior Application Expert within Adobe Campaign
H&m It-Avdelning / Datajobb / Stockholm
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hela Sverige Are you curious about marketing through e-mail, SMS or push? Are you looking for a fun and open environment where you can grow? Join us as our next Application Expert and be a part of a customer-oriented solution and work close to our business.
As Application Expert you would be part of an H&M-team working closely with Adobe and surrounding teams on H&M IT department to maintain and develop the platform. You will also work closely with the business users to help them with technical and user-oriented questions. The focus is to have a functional platform, both today and in the future.
You will be an expert in Adobe Campaign. This is the product used by H&M and the H&M brands (Weekday, Monki, & Other Stories, COS, Arket) for e-mail and push communication. It 's a powerful tool that enables H&M Group to send out many millions of emails per week to millions of recipients. The application also handles the H&M Club offers (i.e. discounts), used on the website, the apps, and in the stores.
There are lots of things happening in the maintenance area and as our next Application Expert you will be involved in different projects with the aim to personalize communication, so every customer gets communication designed due to personal attributes. Your will be our expert on Adobe Campaign Classic, that we use for email, and Adobe Campaign Standard, used for Push-communication.
This is an opportunity to work in a global context collaborating with teams in other functions and countries. To succeed in this role, we believe you are able to work independent but at the same time are a team player. We believe you are newly graduated from an education within Technology or Engineering or have a couple of years of experience within IT. It 's a merit if you have experience from Adobe Campaign.
Your responsibilities
• Manage incidents
• Troubleshoot data inconsistencies
• Give user support on the application
• Perform or support testing activities
• Manage tech improvements of the application
• Participate in the ongoing work to develop the application
• The link between Technical Solution Responsible, IT Helpdesk and integrated sources
• Communicate changes of integrations between Adobe Campaign and surrounding systems
Your skills
We believe you are a doer and a go-to person with a good understanding of IT as well as business. You are a problem solver and takes ownership of incoming issues and questions. You see solutions rather than obstacles. You have the ability to create structure and order in a fast-moving environment.
We also believe that you have:
• Adequate IT experience or education
• Analytical skills
• Strong written and verbal communication skills
Extra merits:
• Previous experience from a role as an Application Expert
• Experience from Adobe products
Who are we at the IT department?
We are the sum of the abilities and personalities we have. Our warm, value-driven culture brings us together. We like working at a fast pace and making decisions on the go. Our creativity helps us solve complex challenges.
We have the opportunity to advance the business of H&M group, work with the latest IT technology in exciting global projects and change the entire fashion and design industry for the better. If you have the drive, joy of discovery and willingness to assume responsibility, there is no limit to what we can achieve together.
Publiceringsdatum2018-09-14Så ansöker duSista dag att ansöka är 2018-10-03
Klicka på denna länk för att göra din ansökanFöretagH&M IT-Avdelning
AdressH&M IT-Avdelning
Årstaängsvägen 13
10638 Stockholm
KontorsadressÅrstaängsvägen 13
Jobbnummer 4348579
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