Musti Group seeks Service Manager for puppy and kitten customers - Arken Zoo Holding AB - Organisationsutvecklarjobb i Ospecificerad arbetsort
Musti Group seeks Service Manager for puppy and kitten customers
Arken Zoo Holding AB / Organisationsutvecklarjobb / Ospecificerad arbetsort
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We are expanding our puppy and kitten services and therefore we are opening a new group position:

Service Manager for puppy and kitten customers

As a service manager for puppy and kitten customers you are responsible for all puppy and kitten services development in a group level in Finland, Sweden and Norway in cooperation with various internal teams in country organizations and group level.

Your key task is to ensure that Musti Group is Puppy/Kitten Owners #1 partner by creating tempting and fluent Puppy/Kitten customer journey in all Musti Groups' channels.

You are also responsible of leading Musti Group's breeder concept services in the Nordics. Your performance indicators will be the amount and average spend of puppy/kitten and breeder customers, NPS and the level of engagement of puppy/kitten and breeder customers.

Our ideal candidate has a degree in Master of Science in Economics and Business Administration or Bachelor of Business Administration. You have strong experience of business and project management and the ability to work cross functional. You also understand digital services development to build new services together with IT. We expect you to have customer oriented approach and you have comprehensive understanding of chain concept management.

You speak fluent English, both in writing and in spoken. Finnish and/or Swedish is considered as an advantage.

We offer you a diverse and inspiring work in the rapidly growing and evolving business in one of the leading pet retail companies. We are enthusiastic, professional and animal loving community in Finland, Sweden and Norway. If you share our love for pets, appreciate can-do spirit and have excellent social skills, you may very well be the person we are looking for!

Musti Group is the largest pet specialty retailer in the Nordics. For us, more important than our size, is our vision to make life of pets and pet owners easier, safer and more fun. We have over 250 stores, of which locate in Finland, Sweden and Norway. We are proud of our customer service and blessed with excellent employee satisfaction. The combined sales of Musti Group are more than EUR 260 million.

Varaktighet, arbetstid
The work is possible to perform in Helsinki (Käpylä) or in Stockholm (Kista). In all our locations, we often have dogs in the office, so the work is not suitable for person who is allergic to pets.

Publiceringsdatum
2018-07-18

Så ansöker du
Sista dag att ansöka är 2018-08-05
Klicka på denna länk för att göra din ansökan

Kontakt
Hanna Sieppi hanna.sieppi@mustigroup.com +358405159494

Företag
Arken Zoo Holding AB

Adress
Arken Zoo Holding AB
Kistagången 20B
16440 Kista

Kontorsadress
Kistagången 20B

Jobbnummer
4254865

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