Multilingual Customer Service; Bzt Fashion AB
Bzt Fashion AB / Butikssäljarjobb / Malmö
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hela Sverige Inbound Customer Service for Online Fashion Stores
(Finnish and Polish)
Full-Time or Part-Time
About Boozt:
Boozt is an e-commerce company, building and operating online stores for Nordic Fashion Brands. Our online stores cover Northern Europe, and we operate online stores for high profile brands like Jack & Jones, Vero Moda, Name-It, Only, Vila, Dyrberg/Kern, Friis & Co, LEGOWear, Mini-A-Ture plus many more brands to come. The company was founded in 2007 and is funded by Venture Capital and private investors. We are currently 50 employees in Malmö, Sweden, and operate offshore resources in Vietnam and India. For more information please visit
www.boozt.com or
www.booztgroup.com.Job Description:
You will provide personalized customer service of the highest level to our customers for all our brand shops in our Customer service team. We would like our customer service agent to be bilingual in at least two of languages and is a native speaker in either Finish or Polish.
Main Job Tasks and Responsibilities
• Answer inbound calls to assist customers inquiries
• Research required information using available resources and systems
• Handle and resolve customer complaints
• Provide customers with product and service information
• Identify and escalate priority issues
• Route calls and emails to appropriate resource
• Follow up customer calls where necessary
Education and Experience
• Native speaker in Finish or Polish as well as strong communication skills in English
• Proficient in relevant computer applications including Microsoft office
• Knowledge of customer service principles and practices
• Some experience in a call center environment and/or fashion retail
• Some customer service experience in the fashion industry
• Good keyboard skills
• Knowledge of administration and clerical processes
• General product knowledge of fashion
You will be included in a dynamic and very positive environment of a young company with a rapid growth.
We are looking for a person with a strong interest in working with fashion products in one of the most ambitious e-commerce companies in the Nordics. It is important that you have a structured and disciplined approach to work and have a high energy level.
Our offer:
For the right candidate this is a unique opportunity to enter a young and successful company with lots of career opportunities. You will become part of a company with a very strong team spirit and an informal but highly professional working environment where constant improvement, dedication and determination are key words. You will be based on our office located very centrally in Malmö.
Contact Information:
Please email your job application along with your CV to
jobs@boozt.com . For additional information on the position, please contact Fleur Lub on +46 40 6211 443 or Anastasia Dewangga on +46 733 567 848
Publiceringsdatum2011-10-15Arbetstider och omfattningTillsvidare
Heltid/Deltid
Fulltime/Parttime
ErsättningFast lön
Please write your salary expectation in your application
Så ansöker duSista dag att ansöka är 2011-11-30
Ange följande referens när du ansöker: 20111130 Customer Service
Ansökan kan skickas till e-postadress:
jobs@boozt.comKontaktFleur Lub, Team leader, 040-6211443,
flu@boozt.comAnastasia Dewangga, Customer Relations Manager, 0736857166,
ade@boozt.comFöretagBZT FASHION AB
AdressBZT FASHION AB
Neptunigatan 1 4tr
21120 MALMÖ
KontorsadressNeptunigatan 1
MALMÖ
KontaktuppgifterTelefonnummer: 040-128005
E-postadress:
jobs@boozt.com Jobbnummer 1055629
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