Multilingual CSR for Global Money Transfer Corporation
MultiMind Bemanning AB MultiMind Bemanning AB / Administratörsjobb / Stockholm
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hela Sverige MultiMind Bemanning AB offers staffing and recrutiment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.
2 roles: 1 @ 40 hours per week & 1 @ 30 hours per week
Our client boasts around 345 000 agent locations in more than 200 countries worldwide.
The customer service rep role will perform the following core tasks;
• Act as the central point for all enquiries regarding the client’s money transfer service, providing leaflets, guidance, pricing and product information as appropriate
• Complete money transfer transactions ensuring that all appropriate information and ID is collected from the customer and all required paperwork and documentation is completed and subsequently filed or passed to the customer as appropriate.
• Maintain effective filing systems and records, ensuring that reports and documentation are passed to the Regional Compliance function as required
• Ensure that all monies received are stored securely within the retail unit and passed to the external courier service with all appropriate documentation
• Ensure that the area is well stocked with point of sale promotional literature, pricing information and forms at all times. Liaise with the appropriate parties to obtain new stock as required
• When the area is quiet, and as advised by line manager, pass promotional flyers to customers within the immediate vicinity of the shop, ensuring however the service desk is manned at all times
• Prepare reports on transaction volumes and customer feedback and provide to line manager or on a daily/weekly basis
• On a regular basis, obtain and record customer information to develop database on customer habits
• Ensure that the security of the retail unit is maintained at all times
Your Background:
• Experience from delivering exceptional customer service in a multicultural environment: you are patient and helpful
• Accustomed to dealing with cash: previous responsibility with cash management is advantageous
• Administrative skills: you can use word and excel and can follow processes to the letter
• Fluency in Swedish & English is required, as the clientele and business is global another 'global' language is highly regarded
Publiceringsdatum2014-12-12Arbetstider och omfattning8 Hours/Day 12 months
ErsättningTBA
Så ansöker duSista dag att ansöka är 2015-01-11
Klicka på denna länk för att göra din ansökanKontaktKerem Savci +46 8 21 67 11
FöretagMultiMind Bemanning AB MultiMind Bemanning AB
AdressMultiMind Bemanning AB MultiMind Bemanning AB
Kungsgatan 66
11122 Stockholm
KontorsadressKungsgatan 66
Övriga kontaktuppgifter Jobbnummer 2100350
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