Mobile Product Specialist
Adecco Sweden AB / Elektronikjobb / Stockholm Visa alla elektronikjobb i Stockholm
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Help Us Create What Can 't Be Done
Everything we do at Samsung is driven by an unyielding passion for excellence-and an unfaltering commitment to develop the best products and services on the market. In today 's fast-paced global economy, change is constant, and innovation is critical to a company 's survival. As we have done for 80 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success. As XXXX, you will have an integral part in ensuring we stay on top of the market and continue to enrich and simplify the consumers ' lives.
Help Us Create What Can 't Be Done!
Why join our team? / A message from our team!
We are expanding our Nordic service organization and is now looking for an engaged and dedicated Product Specialist to support our Mobile business. Come join our team! We are a team of 6 product specialists with various focus areas, all working with products like mobile phones, tablets, wearables and note-pc. If you are interested in tech, then you have come to the right place
What will this role achieve?
Our ultimate goal is a satisfied end customer. To achieve this, we work closely with our authorized service centers, making sure they have the support they need from us. We monitor the market for any potential product issues and make sure they get proper attention.
What will be your key deliverables?
Identify, analyze, and troubleshoot quality issues on Mobile products
Support Samsung Authorized Service Centers with training and guidelines
Perform On-site visits to Authorized Service Centers within the Nordics
Escalate product quality issues to Samsung production and development operations
Manage implementation of new system logics and follow up with partners
Drive projects to improve the quality of products and the customer satisfaction
Handle daily admin tasks
What will be the jobs scope?
You will be providing support to our authorized service centers in the Nordics. Focus will be on mobile phones, tablets and wearables. Key objective is to make sure that our authorized service centers perform at their best and that any potential product issue gets resolved as quickly as possible. In order to do so, we work as a team, share knowledge together with our European subsidiaries and have backing from RnD and HQ.
We are looking for a problem solver with a short learning curve and ability to adapt and take initiative.
To be successful in the role you need to be energetic and self-propelled with a passion for technology. You need to be able to work independently as well as within a team.
What do we need for this role?
Technical degree within IT/Telecommunications preferred, alternatively good track record.
Experience from working with service and support mobile products.
Good knowledge and understanding of both software and hardware of modern Mobile products.
Good priority skills and judgment of situation urgency
Analytical with ability to tackle a problem by using a logical, systematic, sequential approach
Exceptional ability in structured problem solving and innovative out of the box thinking
Exceptional ability to take initiative, drive tasks and daily operations self -propelled
Good knowledge in Microsoft Office applications
Strong communication skills in English, Swedish or other Nordic languages is a plus
Comfortable in conduction presentations and trainings to small groups
Samsung is a dynamic company in a fast-moving industry, there are many opportunities to grow and develop! In order to enjoy working with us you must be a person who appreciates tempo, change and to take own initiatives.
If you have any questions regarding the recruitment process you are welcome to contact responsible recruiter:
Deni Ilic viaDeni.Ilic@adecco.se
If you have any questions regarding registration, please contact the support via firstname.lastname@example.org
Welcome with your application
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Sista dag att ansöka är 2022-05-04Klicka på denna länk för att göra din ansökan Företag
Adecco Sweden AB Jobbnummer
6554619 Observera att sista ansökningsdag har passerat. Sökord