Medical Information Associate
Adecco Sweden AB / Administratörsjobb / Stockholm
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hela Sverige Adecco is the largest recruiting and staffing company in the world. Adecco Life Science is one of our specialized Business Lines, which works exclusively with Staffing Services and Recruitment of personnel for the Life Science industry. Our customers are within the Pharmaceutical-, Biotech- and Medtech companies. We focus on positions within Regulatory Affairs, Medical Affairs, R&D, QA, QC, Clinical Research, Marketing and Sales. We are now recruiting a Medical Information Associate, the position is based in Stockholm. Preferably the candidate start as soon as possible and the assignment will initially continue for 8 months. The candidate will be employed by Adecco.
Description
A position within Medical Information (MI) is to be filled. It's a customer-focused group within External Medical Communications that is responsible for responding to unsolicited inquiries regarding our customer human prescription products and devices. The Medical Information Associate (MIA) provides technical and medical information with high quality customer service in the Norwegian language, as well as in English. In addition the MIA will be responsible for researching and preparing responses for medical inquiries in English. This may also include creating and maintaining medical information response documents, ensuring that they are medically and scientifically accurate, balanced, and meet the customers' needs.
Responsibilities
Frontline Medical Information Request Management:
Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards.
Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
Identify and record, or triage to responsible designee, adverse events and product quality complaints as well as process fulfilment.
Provide response in customer's local language using approved resources in English.
Secondline Medical Information Content Management:
Exhibit broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s).
Handle escalated MI inquiries from various sources.
Create and maintain MI documents by ensuring that responses are medically and scientifically accurate, balanced, and meet customers' needs.
Ensure the alignment of response documents to global/regional/local labelling and licensing for all the appropriate countries.
Maintain compliance with corporate and departmental trainings, SOPs andWIs.
General Responsibilities:
Ensure continuity and quality of service for customers across all countries of cover by supporting Operations Supervisor and relevant MI colleagues.
Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
May be required to provide training and support to other team members.
Minimum Requirements –Education and Experience
BSc or higher in a science/health-related field, preferably Pharmacy Degree. 1-2 years of medical information or relevant work experience and Customer Service experience.
Skills and Capabilities
You have the functional and technical knowledge and skills to do the job at a high level of accomplishment. Furthermore you have a high level of Proficiency in both written and spoken English and Norwegian and ability to translate between the two. You have excellent customer service, verbal and written communication skills.
What do we offer?
Adecco is the world's largest recruitment and staffing company and our most important asset is our qualified employees. With us, and on our customer assignments, you, as a consultant, will be appreciated for your difference-making competence! Your bank of experience will grow, as will your social and professional network of contacts. Adecco can offer you the opportunity of interesting assignments at attractive companies, of positions that perhaps never will be put on the open market.
We want you to feel good and will give you subsidies for preventive healthcare and discounts on training cards. In order for you to feel secure, you will also be covered by insurance and corporate healthcare.
Are you interested?
Then you should apply as soon as possible. The position is to be filled immediately, and, for that reason, work with recruitment is being done on a continual basis during the application period.
We look forward to your application!
Publiceringsdatum2014-02-17Arbetstider och omfattningFull Time
ErsättningAccording to Agreement
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Klicka på denna länk för att göra din ansökanKontaktJenni Sventoft 08-598 98129
FöretagAdecco Sweden AB
AdressAdecco Sweden AB
Kungsgatan 60
10224 STOCKHOLM
Jobbnummer 1782850
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